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  1. Programs
  3. AUTOMOTIVE TECHNOLOGY MANAGEMENT (BTPS)

AUTOMOTIVE TECHNOLOGY MANAGEMENT (BTPS)

Lincoln College of Technology-Columbia

Bachelor's DegreeCIP: 52.1907

Become a contributor for free to openly demonstrate student outcomes, industry alignment & eligibility criteria.

No description available.

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Program Pathways

Credentials this program stacks toward

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Program Details

Detailed information about this program

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Requirements

What you need to earn this credential

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Financial Aid

Eligible funding programs

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Scholarships

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Locations

Where this program is offered

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Related Programs

Programs related to this one

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Skills & Competencies

Skills developed through this program

Auto-populated·from O*NET via SOC 41-2022.00

Skills

SpeakingActive ListeningReading ComprehensionCritical ThinkingComplex Problem SolvingJudgment and Decision MakingActive LearningWritingPersuasionService OrientationSocial PerceptivenessMonitoring

Knowledge

Sales and MarketingCustomer and Personal ServiceAdministration and ManagementComputers and ElectronicsEnglish LanguageMathematicsAdministrativeCommunications and Media

Abilities

Oral ComprehensionOral ExpressionWritten ComprehensionInformation OrderingWritten ExpressionInductive ReasoningSpeech RecognitionSpeech ClarityProblem SensitivityFluency of IdeasDeductive ReasoningNear VisionCategory Flexibility

Tasks

  • Receive payment or obtain credit authorization.
  • Assist customers, such as responding to customer complaints and updating them about back-ordered par
  • Fill customer orders from stock, and place orders when requested items are out of stock.
  • Manage tracking and reporting of search-related activities and provide analyses to marketing executi
  • Optimize digital assets, such as text, graphics, or multimedia assets, for search engine optimizatio
  • Collect and analyze Web metrics, such as visits, time on site, page views per visit, transaction vol
  • Prepare reports of findings, illustrating data graphically and translating complex findings into wri
  • Collect and analyze data on customer demographics, preferences, needs, and buying habits to identify
  • Conduct research on consumer opinions and marketing strategies, collaborating with marketing profess

Technology

Document management softwareCustomer relationship management CRM softwareAnalytical or scientific softwareInventory management softwareSpreadsheet softwareOffice suite softwareWeb page creation and editing softwareGraphics or photo imaging softwareWeb platform development softwareData base management system softwareWord processing softwareDevelopment environment software

Tools

Computer laser printersDigital still camerasElectronic cash registersLaptop computersMicrofiche viewing equipmentMultiline telephone systemsPersonal computersTablet computersWarehouse forkliftsDesktop computersDomain name servers DNSTeleconferencing equipmentVideoconferencing equipmentNotebook computersPersonal digital assistants PDAScanners

Work Values

RelationshipsIndependenceSupportWorking ConditionsAchievementRecognition
Career Pathways

Occupations this program prepares you for

  • Parts Salespersons41-2022.00
  • Search Marketing Strategists13-1161.01
  • Market Research Analysts and Marketing Specialists13-1161.00
What You'll Learn

Key competencies developed through this program

Auto-populated·from NSX Competency Framework

Mastery: proficient (Level 3)(based on Bachelor's Degree)

  • Complex payment situations — resolve charge-backs, account discrepancies, and financing questions autonomously while maintaining accurate financial records.
  • Escalated customer complaints — independently de-escalate difficult service issues, coordinate with suppliers for resolutions, and retain customer loyalty.
  • Special-order management — source non-stock and hard-to-find parts through alternate supplier channels, tracking orders end-to-end in ERP software.
  • High-volume telephone sales — manage peak-period call queues without supervision, maintaining accuracy and customer satisfaction across all interactions.
  • Inventory optimization — analyze stock turnover data using spreadsheet software and recommend stocking adjustments to reduce dead stock and fill-rate gaps.
  • Documentation quality control — review and audit sales slips, contracts, and credit records for compliance and accuracy across the team's transactions.
  • Advanced catalog navigation — cross-reference multiple electronic and print resources to identify superseded, interchangeable, or obsolete part numbers.
  • Diagnostic parts consultation — assess detailed customer descriptions of complex mechanical malfunctions and determine precise replacement components without additional guidance.
  • CRM reporting — generate and interpret customer sales history and service trend reports to support retention and targeted follow-up efforts.
  • New product integration — evaluate incoming product lines, update pricing in inventory systems, and train colleagues on new catalog sections.

Some details on this page are auto-populated from public workforce data sources: O*NET (opens in new tab), BLS (opens in new tab), College Scorecard (opens in new tab), DOL Training Provider Results (opens in new tab), NSX (opens in new tab). Provided in partnership with LER.me Career Intelligence.

Student Outcomes

Performance metrics for this program

Auto-populated·from Scorecard + DOL
Completion Rate
78%
Placement Rate
93%