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  1. Programs
  3. Medical Office Administration

Medical Office Administration

Lurleen B. Wallace Community College

Associate's Degree

Become a contributor for free to openly demonstrate student outcomes, industry alignment & eligibility criteria.

Medical Office Administration program prepares students for administrative positions in medical offices and healthcare facilities. Coursework includes medical terminology, medical office procedures, electronic health records, medical insurance billing, and healthcare law.

Format

In-Person

Eligibility Calculator

Which aid programs apply to this program?

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Program Pathways

Credentials this program stacks toward

No program pathways.

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Program Details

Detailed information about this program

No detailed information available.

Requirements

What you need to earn this credential

No requirements listed.

Financial Aid

Eligible funding programs

No funding information available.

Scholarships

No scholarships listed.

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Locations

Where this program is offered

  • Alabama

    Alabama

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Related Programs

Programs related to this one

No related programs.

Skills & Competencies

Skills developed through this program

Auto-populated·from O*NET via SOC 43-6013.00

Skills

SpeakingActive ListeningService OrientationReading ComprehensionWritingCoordinationComplex Problem SolvingCritical ThinkingTime ManagementMonitoring

Knowledge

Customer and Personal ServiceEnglish LanguageAdministrativeAdministration and ManagementMedicine and DentistryPersonnel and Human ResourcesComputers and ElectronicsSales and MarketingMathematics

Abilities

Oral ComprehensionWritten ComprehensionOral ExpressionSpeech RecognitionSpeech ClarityNear VisionWritten ExpressionDeductive ReasoningInductive ReasoningInformation OrderingProblem Sensitivity

Tasks

  • Answer telephones and direct calls to appropriate staff.
  • Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations.
  • Complete insurance or other claim forms.
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate i
  • Greet visitors or callers and handle their inquiries or direct them to the appropriate persons accor
  • Create, maintain, and enter information into databases.
  • Confer with customers by telephone or in person to provide information about products or services, t
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, o
  • Check to ensure that appropriate changes were made to resolve customers' problems.

Technology

Word processing softwareDocument management softwareGraphics or photo imaging softwareAccounting softwareMedical softwareBilling and invoicing softwareOffice suite softwareWeb page creation and editing softwareDesktop publishing softwareNetwork conferencing softwareHuman resources softwareData base user interface and query software

Tools

Credit card processing machinesDesktop computersDictaphonesHospital intercom equipmentLaptop computersLaser facsimile machinesLaser printersMulti-line telephone systemsNotebook computersPersonal computersPhotocopying equipmentScannersSwitchboardsData input scannersDictation equipmentDigital camerasHandheld calculatorsHandheld computersMobile phonesPagersPersonal digital assistants PDAPhotocopiersAutodialing systemsAutomatic call distribution ACD systemCalling line identification equipmentCash registersDialed number identification systems DNISGlobal positioning system GPS receiversOn hold playersPredictive dialers

Work Values

RelationshipsSupportWorking ConditionsAchievementRecognitionIndependence
Career Pathways

Occupations this program prepares you for

  • Medical Secretaries and Administrative Assistants43-6013.00
  • Secretaries and Administrative Assistants, Except Legal, Medical, and Executive43-6014.00
  • Customer Service Representatives43-4051.00
What You'll Learn

Key competencies developed through this program

Auto-populated·from NSX Competency Framework

Mastery: developing (Level 2)(based on Associate's Degree)

  • Multi-line telephone system — manage incoming calls, screen inquiries, and transfer to appropriate staff independently during routine clinic hours.
  • Diagnostic appointments and surgical consultations — schedule, confirm, and reschedule using medical scheduling software with minimal oversight in a busy outpatient practice.
  • Insurance and prior authorization forms — complete and submit accurately by cross-referencing patient records and payer requirements in a medical billing workflow.
  • Visitor and patient flow — greet and triage walk-in visitors, applying knowledge of staff availability and department locations to minimize wait times.
  • Medical records — maintain organized physical and electronic files in compliance with HIPAA privacy standards and office retention policies.
  • Correspondence and test results — receive, log, and route laboratory reports and referral documents to the correct provider within required turnaround times.
  • Patient case histories — interview patients to collect comprehensive intake and insurance information, entering data accurately into the electronic health record system.
  • Electronic mail and fax platforms — transmit sensitive correspondence and records using secure messaging protocols in compliance with practice confidentiality guidelines.
  • Billing and invoicing software — generate patient statements and reconcile co-pay collections at the end of each business day with reduced supervision.
  • Appointment reminder and recall systems — coordinate outreach to patients for follow-up visits using cloud-based scheduling and communication tools.

Some details on this page are auto-populated from public workforce data sources: O*NET (opens in new tab), BLS (opens in new tab), College Scorecard (opens in new tab), DOL Training Provider Results (opens in new tab), NSX (opens in new tab). Provided in partnership with LER.me Career Intelligence.

Student Outcomes

Performance metrics for this program

Auto-populated·from Scorecard + DOL
Completion Rate
18%
Placement Rate
76%