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  1. Programs
  3. Veterinary Hospital Management

Veterinary Hospital Management

Murray State University

Post-Baccalaureate CertificateCIP: 01.8201

Become a contributor for free to openly demonstrate student outcomes, industry alignment & eligibility criteria.

No description available.

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Program Pathways

Credentials this program stacks toward

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Program Details

Detailed information about this program

No detailed information available.

Requirements

What you need to earn this credential

No requirements listed.

Financial Aid

Eligible funding programs

No funding information available.

Scholarships

No scholarships listed.

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Locations

Where this program is offered

  • Murray, Kentucky

    218 Wells Hall, Murray, Kentucky, 42071-3318

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Related Programs

Programs related to this one

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Skills & Competencies

Skills developed through this program

Auto-populated·from O*NET via SOC 43-6013.00

Skills

SpeakingActive ListeningCritical ThinkingReading ComprehensionCoordinationWritingMonitoringService OrientationComplex Problem SolvingSocial PerceptivenessInstructingManagement of Personnel ResourcesJudgment and Decision MakingTime Management

Knowledge

Customer and Personal ServiceEnglish LanguageAdministrativePersonnel and Human ResourcesAdministration and ManagementMedicine and DentistryComputers and ElectronicsEducation and Training

Abilities

Oral ComprehensionWritten ComprehensionOral ExpressionSpeech RecognitionSpeech ClarityWritten ExpressionDeductive ReasoningInductive ReasoningNear VisionInformation OrderingProblem Sensitivity

Tasks

  • Answer telephones and direct calls to appropriate staff.
  • Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations.
  • Complete insurance or other claim forms.
  • Supervise the work of office, administrative, or customer service employees to ensure adherence to q
  • Resolve customer complaints or answer customers' questions regarding policies and procedures.
  • Provide employees with guidance in handling difficult or complex problems or in resolving escalated
  • Direct, supervise and evaluate work activities of medical, nursing, technical, clerical, service, ma
  • Develop and maintain computerized record management systems to store and process data, such as perso
  • Plan, implement, and administer programs and services in a health care or medical facility, includin

Technology

Medical softwareDocument management softwareAccounting softwareWord processing softwareBilling and invoicing softwareOffice suite softwareHuman resources softwareOperating system softwareCustomer relationship management CRM softwareData base user interface and query softwareCompliance softwareCalendar and scheduling softwareCategorization or classification software

Tools

Credit card processing machinesDesktop computersDictaphonesHospital intercom equipmentLaptop computersLaser facsimile machinesLaser printersMulti-line telephone systemsNotebook computersPersonal computersPhotocopying equipmentScannersSwitchboards10-key calculatorsComputer data input scannersComputer laser printersLiquid crystal display LCD projectorsPhotocopiersPostal scalesVoice mail systems

Work Values

RelationshipsSupportWorking ConditionsAchievementRecognitionIndependence
Career Pathways

Occupations this program prepares you for

  • Medical Secretaries and Administrative Assistants43-6013.00
  • First-Line Supervisors of Office and Administrative Support Workers43-1011.00
  • Medical and Health Services Managers11-9111.00
What You'll Learn

Key competencies developed through this program

Auto-populated·from NSX Competency Framework

Mastery: proficient (Level 3)(based on Post-Baccalaureate Certificate)

  • Complex multi-provider scheduling demands — resolve conflicts and coordinate operating-room or procedure suite bookings autonomously across a multi-specialty clinic.
  • Insurance claim discrepancies and denials — investigate, document, and resubmit corrected claims by applying working knowledge of payer rules and medical coding conventions.
  • Patient intake interviews — conduct thorough history and insurance interviews for high-complexity cases, identifying inconsistencies and escalating appropriately to clinical staff.
  • Medical records system — maintain accuracy and completeness of the technical library and correspondence files, conducting periodic audits to ensure regulatory compliance.
  • Sensitive medical correspondence — draft, proofread, and transmit letters, referral summaries, and legal documents on behalf of physicians with full accountability for accuracy.
  • Routing workflows for urgent results — prioritize and deliver critical laboratory or radiology findings to providers immediately, applying clinical context awareness in a fast-paced setting.
  • Office suite and database tools — generate custom queries and reports from practice management software to support administrative decision-making without technical assistance.
  • Patient service escalations — resolve billing disputes, scheduling conflicts, and access-to-care complaints at the front desk, applying critical thinking and empathy in high-pressure situations.
  • HIPAA and compliance documentation — oversee day-to-day adherence to privacy policies, identifying and correcting procedural gaps before they become reportable incidents.
  • Cross-functional coordination — liaise between clinical, billing, and insurance teams to facilitate seamless patient care transitions across referral networks.

Some details on this page are auto-populated from public workforce data sources: O*NET (opens in new tab), BLS (opens in new tab), College Scorecard (opens in new tab), DOL Training Provider Results (opens in new tab), NSX (opens in new tab). Provided in partnership with LER.me Career Intelligence.

Student Outcomes

Performance metrics for this program

Completion Rate
Not reported
Placement Rate
Not reported