ManageFirst Program: Hospitality Human Resources Management and Supervision | National Restaurant Association

Skills & Competencies

Skills developed through this program

Auto-populatedfrom O*NET via SOC 13-1071.00

Skills

SpeakingReading ComprehensionActive ListeningCritical ThinkingWritingSocial PerceptivenessService OrientationJudgment and Decision Making

Knowledge

Personnel and Human ResourcesAdministrativeAdministration and ManagementEnglish LanguageCustomer and Personal Service

Abilities

Oral ComprehensionWritten ComprehensionOral ExpressionWritten ExpressionProblem SensitivityDeductive ReasoningSpeech RecognitionSpeech ClarityNear VisionInductive Reasoning

Tasks

Interpret and explain human resources policies, procedures, laws, standards, or regulations.
Hire employees and process hiring-related paperwork.
Maintain current knowledge of Equal Employment Opportunity (EEO) and affirmative action guidelines a

Technology

Document management softwareGraphics or photo imaging softwareWeb page creation and editing softwareHuman resources softwareDesktop publishing software

Tools

10-key calculatorsComputer scannersDesktop computersDigital audio recordersDigital video disk DVD playersLaptop computersLaser facsimile machinesLiquid crystal display LCD projectorsMulti-line telephone systemsOffice inkjet printersPersonal computersPhotocopying equipmentVideo projectorsWeb conferencing cameras

Work Values

RelationshipsSupportAchievementWorking ConditionsRecognitionIndependence

Career Pathways

Occupations this program prepares you for

Auto-populatedfrom O*NET + BLS

Occupations matched to this program, with median wage, top wage, growth, and openings
SOC	Occupation	Method	Wage	Growth	Openings
Match confidence: high13-1071.00	Human Resources Specialists	title_inference	$72,910 median$126,540 top	+6.18%	5,840

Program Pathways

Credentials this program stacks toward

No program pathways.

What You'll Learn

Key competencies developed through this program

Auto-populatedfrom NSX Competency Framework

Mastery: emerging (Level 1)(based on Micro-Credential)

HR policies and procedures — explain core provisions to employees under supervisor guidance in an onboarding or orientation setting.
Employment records — create and file hiring documentation using HRIS software following established templates and data entry protocols.
EEO and ADA guidelines — identify key legal requirements and flag potential compliance concerns to a senior specialist during routine HR tasks.
Job applications and résumés — review candidate submissions against posted job requirements using structured screening checklists in an applicant tracking system.
Job offer details — communicate duties, compensation, benefits, and schedules to applicants via phone or email using approved scripts and fact sheets.
Hiring paperwork — process new-hire forms, I-9 verifications, and background check authorizations under direct supervision in a corporate HR department.
Active listening skills — gather employee concerns accurately and document key details before escalating issues to an HR manager.
HR information systems — navigate and query HRIS and database tools to retrieve employee records in support of day-to-day HR operations.
Written correspondence — draft routine HR letters, offer confirmations, and acknowledgment emails using department-approved language and formatting standards.
Candidate referrals — route qualified applicants to hiring managers with a summary of screening results based on defined job criteria.

Program Details

Detailed information about this program

No detailed information available.

Requirements

What you need to earn this credential

No requirements listed.

Financial Aid

Eligible funding programs

No funding information available.

Scholarships

No scholarships listed.