Web Graphic Design, Programming, and E-Commerce | North Hennepin Community College

Skills & Competencies

Skills developed through this program

Auto-populatedfrom O*NET via SOC 13-1199.06

Skills

Reading ComprehensionActive ListeningSpeakingCritical ThinkingPersuasionService OrientationWritingJudgment and Decision Making

Knowledge

English LanguageSales and MarketingCustomer and Personal ServiceCommunications and MediaAdministration and Management

Abilities

Written ComprehensionOral ExpressionWritten ExpressionProblem SensitivityOral ComprehensionDeductive ReasoningNear VisionSpeech RecognitionSpeech ClarityInductive Reasoning

Tasks

Fill customer orders by packaging sold items and documentation for direct shipping or by transferrin
Receive and process payments from customers, using electronic transaction services.
Create, manage, or automate orders or invoices, using order management or invoicing software.

Technology

Web page creation and editing softwareGraphics or photo imaging softwareWeb platform development softwareData base management system softwareOperating system software

Tools

Credit card machinesDesktop computersDot matrix printersExternal hard drivesLabel printersLaser facsimile machinesPersonal computersTablet computersThumb drives

Work Values

IndependenceAchievementWorking ConditionsRelationshipsRecognitionSupport

Career Pathways

Occupations this program prepares you for

Auto-populatedfrom O*NET + BLS

Occupations matched to this program, with median wage, top wage, growth, and openings
SOC	Occupation	Method	Wage	Growth	Openings
Match confidence: medium13-1199.06	Online Merchants	title_inference	—	—	—

Program Pathways

Credentials this program stacks toward

No program pathways.

What You'll Learn

Key competencies developed through this program

Auto-populatedfrom NSX Competency Framework

Mastery: developing (Level 2)(based on Certificate)

Customer orders and third-party distributor transfers — manage and coordinate with reduced oversight to ensure timely fulfillment in a multi-channel e-commerce environment.
Electronic payment processing workflows — maintain and troubleshoot using point-of-sale and transaction service software across routine order volumes.
Invoicing and order automation — configure and manage using order management or invoicing software to reduce manual processing in an established online storefront.
Post-transaction communications — draft and send customized shipment confirmation and follow-up emails to maintain customer satisfaction standards.
Customer correspondence — handle product, policy, and shipping questions via email, telephone, or chat with consistent tone and resolution across familiar issue types.
Resale inventory — source competitively from online and physical suppliers by evaluating pricing trends and product demand in an active retail market.
Product pricing — determine and adjust using market research and cost analysis to maintain margins in a competitive online sales environment.
Tax and shipping cost calculations — apply relevant rate tables and carrier pricing tools accurately for diverse order types within established merchant platforms.
Sales and marketing software — use to monitor listing performance metrics and identify opportunities for product promotion in a growing e-commerce business.
Vendor negotiations — conduct for purchase pricing and terms using market data and prior buying history in a multi-supplier sourcing context.

Program Details

Detailed information about this program

No detailed information available.

Requirements

What you need to earn this credential

No requirements listed.

Financial Aid

Eligible funding programs

No funding information available.

Scholarships

No scholarships listed.