LER.me

Make All Learning Count.

Get Connected

  • What is a LER?
  • FAQs (opens in new tab)
  • Partner with Us
  • Visit EBSCOed (opens in new tab)

View our Policies

  • Accessibility (opens in new tab)
  • Standards (opens in new tab)
  • Terms of Use (opens in new tab)
  • Privacy Policy (opens in new tab)
  • Opt out (opens in new tab)

Get the app

Get it on Google PlayDownload on the App Store

© 2026 All rights reserved.

Powered by EBSCOed

Skip to main contentSkip to footer
  • Live Data
My LER
My LER
  1. Programs
  3. ESL Skill Review, Intermediate Low

ESL Skill Review, Intermediate Low

North Orange County Community College District

CertificateCIP: 32.0109

Become a contributor for free to openly demonstrate student outcomes, industry alignment & eligibility criteria.

No description available.

Dates

Since Apr 2024

Loading Skills & Competencies
Program Pathways

Credentials this program stacks toward

No program pathways.

Loading What You'll Learn
Program Details

Detailed information about this program

No detailed information available.

Requirements

What you need to earn this credential

No requirements listed.

Financial Aid

Eligible funding programs

No funding information available.

Scholarships

No scholarships listed.

Visit Program Website
Locations

Where this program is offered

  • Anaheim, California

    1830 W. Romneya Drive, Anaheim, California, 92801-1819

Loading Student Outcomes
Related Programs

Programs related to this one

No related programs.

Skills & Competencies

Skills developed through this program

Auto-populated·from O*NET via SOC 43-4021.00

Skills

WritingActive ListeningReading ComprehensionSpeakingCritical ThinkingJudgment and Decision MakingSocial PerceptivenessService Orientation

Knowledge

AdministrativeEnglish LanguageCustomer and Personal ServiceEconomics and AccountingMathematics

Abilities

Written ExpressionWritten ComprehensionOral ComprehensionOral ExpressionNear VisionProblem SensitivitySpeech ClarityDeductive ReasoningInformation OrderingInductive Reasoning

Tasks

  • Maintain files and control records to show correspondence activities.
  • Read incoming correspondence to ascertain nature of writers' concerns and to determine disposition o
  • Gather records pertinent to specific problems, review them for completeness and accuracy, and attach

Technology

Enterprise application integration softwareMedical softwareEnterprise resource planning ERP softwareGraphics or photo imaging softwareData base user interface and query software

Tools

Computer inkjet printersComputer laser printersCopy machinesDocument scannersLaser facsimile machinesMicrofiche viewing equipmentMultiline telephone systemsPaper folding machinesPersonal computers

Work Values

RelationshipsSupportIndependenceWorking ConditionsRecognitionAchievement
Career Pathways

Occupations this program prepares you for

Auto-populated·from O*NET + BLS
Occupations matched to this program, with median wage, top wage, growth, and openings
SOCOccupationMethodWageGrowthOpenings
Match confidence: medium43-4021.00Correspondence Clerkstitle_inference———
What You'll Learn

Key competencies developed through this program

Auto-populated·from NSX Competency Framework

Mastery: developing (Level 2)(based on Certificate)

  • Correspondence control records — update and reconcile independently to ensure accurate tracking of all incoming and outgoing correspondence in a busy office.
  • Writer intent and tone — assess through active reading of incoming letters to determine the appropriate disposition and response path without supervisor input.
  • Damage claims and service complaints — prepare clear, accurate documents by applying established formats and referencing customer account records routinely.
  • Pertinent records — retrieve and review for completeness and accuracy, attaching supporting documentation to correspondence with minimal direction.
  • Reply letters for common inquiry types — compose in professional English covering merchandise requests, delinquent accounts, or credit information with reduced oversight.
  • Database query software — use to search and extract customer or account information needed to resolve routine correspondence issues independently.
  • Correspondence routing decisions — make for standard situations by identifying the correct receiving department based on content and company protocol.
  • Periodic reports — compile by aggregating data from correspondence logs and records using spreadsheet software on a scheduled basis.
  • Customer concerns — address with service-oriented responses that balance accuracy and empathy in written replies across familiar correspondence types.
  • Time management techniques — apply to prioritize a moderate volume of correspondence tasks and meet established daily turnaround standards.

Some details on this page are auto-populated from public workforce data sources: O*NET (opens in new tab), BLS (opens in new tab), College Scorecard (opens in new tab), DOL Training Provider Results (opens in new tab), NSX (opens in new tab). Provided in partnership with LER.me Career Intelligence.

Student Outcomes

Performance metrics for this program

Auto-populated·from Scorecard + DOL
Completion Rate
58%
Placement Rate
67%