General Short-term Cerificate in Office Administration | Northeast Alabama Community College

Skills & Competencies

Skills developed through this program

Auto-populatedfrom O*NET via SOC 43-9061.00

Skills

Active ListeningReading ComprehensionSpeakingWritingCritical ThinkingService OrientationTime ManagementSocial Perceptiveness

Knowledge

AdministrativeEnglish LanguageCustomer and Personal ServiceAdministration and Management

Abilities

Oral ExpressionOral ComprehensionWritten ComprehensionWritten ExpressionNear VisionSpeech RecognitionSpeech ClarityProblem SensitivityInformation OrderingDeductive Reasoning

Tasks

Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems,
Answer telephones, direct calls, and take messages.
Communicate with customers, employees, and other individuals to answer questions, disseminate or exp

Technology

Word processing softwareDocument management softwareDesktop publishing softwareHuman resources softwareData base user interface and query software

Tools

10-key calculatorsComputer laser printersComputer terminalsData input scannersDesktop computersDictation equipmentDigital duplicating machinesElectric typewritersLaptop computersLaser facsimile machinesLetter folding machinesMulti-line telephone systemsPersonal computersPhotocopiersPhotocopying equipment

Work Values

RelationshipsSupportIndependenceWorking ConditionsAchievementRecognition

Career Pathways

Occupations this program prepares you for

Auto-populatedfrom O*NET + BLS

Occupations matched to this program, with median wage, top wage, growth, and openings
SOC	Occupation	Method	Wage	Growth	Openings
Match confidence: medium43-9061.00	Office Clerks, General	title_inference	$43,630 median$63,840 top	-6.72%	-17,780

Program Pathways

Credentials this program stacks toward

No program pathways.

What You'll Learn

Key competencies developed through this program

Auto-populatedfrom NSX Competency Framework

Mastery: developing (Level 2)(based on Certificate)

Multifunction office equipment including fax machines and voice mail systems — operate and perform routine maintenance independently in a general administrative office.
Moderate-volume phone lines — manage calls, take accurate messages, and redirect inquiries with minimal supervision in an office support role.
Customer and employee questions, complaints, and information requests — address clearly and professionally using established procedures across routine office situations.
Electronic database and filing systems — update and maintain on a regular schedule to ensure accurate records in a computerized office environment.
Office activity records and business transaction files — compile, copy, and file consistently to support audit-ready documentation standards.
Digital and paper records — review and cross-reference to retrieve accurate information for staff or external requestors within expected turnaround times.
Outgoing correspondence and mail — compose, proofread, and prepare using correct grammar and office formatting conventions with limited oversight.
Numerical data, invoices, and reports — compute, record, and proofread to verify accuracy before submission in a billing or records-keeping context.
Customer relationship management (CRM) software — enter and update client contact records routinely to maintain current organizational databases.
Cloud-based data access tools — retrieve and share documents with colleagues and stakeholders following data-handling guidelines in a collaborative office environment.

Program Details

Detailed information about this program

No detailed information available.

Requirements

What you need to earn this credential

No requirements listed.

Financial Aid

Eligible funding programs

No funding information available.

Scholarships

No scholarships listed.