Customer Service and Sales

Customer Service & Sales Training to Help Youth and Adult Learners Land High Demand Jobs The Customer Service & Sales credential is RISE Up's intermediate course for youth and adult learners improving skills in a customer-facing role. Developed in collaboration with over 20 notable retailers, the curriculum helps your learners land high-demand jobs and get promoted in the retail industry and beyond. Earning a certification validates their knowledge and skills to employers and builds workplace-readiness. Through the RISE Up Customer Service and Sales training, learners of all ages master fundamental employability and workplace skills, including: Understanding the customer life cycle Developing effective strategies to engage customers Assessing customer needs and closing sales Reading customer body language Increasing customer satisfaction and retention Problem-solving and working in teams The NRF Foundation supports teachers, administrators, and mentors to successfully deliver RISE Up materials with a proven instructional strategy. The curriculum includes the materials and methods you need to guide students in developing career-ready skills. Course Textbook: Core content, activities, and check-point test questions. Instructor Training: Guides on subject matter, methodology, and course management. Powerpoint Presentation: Course delivery supplement. Career Chart: Visualization to guide students' career journeys based on their skills and interests.