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My LER
My LER
  1. Programs
  3. ADMINISTRATIVE MANAGEMENT

ADMINISTRATIVE MANAGEMENT

Oklahoma State University-Tulsa

Bachelor's DegreeCIP: 52.0401

Become a contributor for free to openly demonstrate student outcomes, industry alignment & eligibility criteria.

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Program Pathways

Credentials this program stacks toward

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Program Details

Detailed information about this program

No detailed information available.

Requirements

What you need to earn this credential

No requirements listed.

Financial Aid

Eligible funding programs

No funding information available.

Scholarships

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Locations

Where this program is offered

  • Tulsa, Oklahoma

    700 N Greenwood Ave, Tulsa, Oklahoma, 74106

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Related Programs

Programs related to this one

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Skills & Competencies

Skills developed through this program

Auto-populated·from O*NET via SOC 43-6014.00

Skills

Active ListeningSpeakingReading ComprehensionWritingCoordinationMonitoringSocial PerceptivenessCritical ThinkingService OrientationTime ManagementInstructing

Knowledge

AdministrativeEnglish LanguageCustomer and Personal ServiceAdministration and ManagementComputers and ElectronicsPersonnel and Human Resources

Abilities

Oral ComprehensionWritten ComprehensionOral ExpressionWritten ExpressionSpeech RecognitionSpeech ClarityInformation OrderingProblem SensitivityDeductive ReasoningNear VisionInductive Reasoning

Tasks

  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate i
  • Greet visitors or callers and handle their inquiries or direct them to the appropriate persons accor
  • Create, maintain, and enter information into databases.
  • Manage and maintain executives' schedules.
  • Make travel arrangements for executives.
  • Prepare invoices, reports, memos, letters, financial statements, and other documents, using word pro
  • Keep track of employees' time.
  • Process, verify, and maintain personnel related documentation, including staffing, recruitment, trai
  • Record data for each employee, including such information as addresses, weekly earnings, absences, a
  • Explain company personnel policies, benefits, and procedures to employees or job applicants.
  • Supervise the work of office, administrative, or customer service employees to ensure adherence to q
  • Resolve customer complaints or answer customers' questions regarding policies and procedures.
  • Provide employees with guidance in handling difficult or complex problems or in resolving escalated

Technology

Document management softwareGraphics or photo imaging softwareWeb page creation and editing softwareDesktop publishing softwareHuman resources softwareData base user interface and query softwareWord processing softwareAccounting softwareComputer based training softwareCalendar and scheduling softwareOffice suite softwareOperating system softwareCustomer relationship management CRM software

Tools

Data input scannersDesktop computersDictation equipmentDigital camerasHandheld calculatorsHandheld computersLaptop computersLaser facsimile machinesMobile phonesMulti-line telephone systemsPagersPersonal computersPersonal digital assistants PDAPhotocopiersPhotocopying equipment10-key calculatorsElectric typewritersLiquid crystal display LCD video projectorsDocument binding equipmentMainframe computersScannersComputer data input scannersComputer laser printersLiquid crystal display LCD projectorsPostal scalesVoice mail systems

Work Values

SupportRelationshipsWorking ConditionsAchievementRecognitionIndependence
Career Pathways

Occupations this program prepares you for

  • Secretaries and Administrative Assistants, Except Legal, Medical, and Executive43-6014.00
  • Executive Secretaries and Executive Administrative Assistants43-6011.00
  • Human Resources Assistants, Except Payroll and Timekeeping43-4161.00
  • First-Line Supervisors of Office and Administrative Support Workers43-1011.00
What You'll Learn

Key competencies developed through this program

Auto-populated·from NSX Competency Framework

Mastery: proficient (Level 3)(based on Bachelor's Degree)

  • Complex multi-stakeholder scheduling — design and maintain across several supervisors and external clients, anticipating conflicts and proposing solutions autonomously in a busy corporate office.
  • Office information systems including databases and document management platforms — administer end-to-end, ensuring data integrity and consistent record-keeping across the department.
  • Non-routine caller and visitor situations — assess and resolve independently, applying critical thinking and social perceptiveness to de-escalate concerns and redirect appropriately.
  • Comprehensive electronic filing architecture — establish and refine for a department, selecting logical classification schemes that improve retrieval speed and compliance in a regulated business environment.
  • Advanced word processing, graphics, and desktop publishing tools — utilize to produce high-quality presentations, reports, and communications that meet professional organizational standards.
  • Cross-departmental email coordination — manage systematically, ensuring timely and accurate information flow between internal teams and external organizations without supervisory oversight.
  • Administrative process gaps or inefficiencies — identify through ongoing monitoring and recommend practical improvements to procedures in a general business office context.
  • Human resources software and portal systems — use to maintain employee attendance records, onboarding documents, and related administrative data with accuracy and confidentiality.
  • Judgment calls on information sensitivity and disclosure — apply independently by evaluating caller or visitor requests against organizational policies and integrity standards.
  • New office staff and temporary employees — guide through established administrative procedures, demonstrating correct use of office equipment, filing systems, and scheduling tools.

Some details on this page are auto-populated from public workforce data sources: O*NET (opens in new tab), BLS (opens in new tab), College Scorecard (opens in new tab), DOL Training Provider Results (opens in new tab), NSX (opens in new tab). Provided in partnership with LER.me Career Intelligence.

Student Outcomes

Performance metrics for this program

Completion Rate
Not reported
Placement Rate
Not reported