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  1. Programs
  3. Associate in Applied Science- Admin Office Systems-Computer Applications Software Support Specialist

Associate in Applied Science- Admin Office Systems-Computer Applications Software Support Specialist

Peninsula College

Associate's DegreeCIP: 11.1006

Become a contributor for free to openly demonstrate student outcomes, industry alignment & eligibility criteria.

No description available.

Dates

Since Nov 2010

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Program Pathways

Credentials this program stacks toward

No program pathways.

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Program Details

Detailed information about this program

No detailed information available.

Requirements

What you need to earn this credential

No requirements listed.

Financial Aid

Eligible funding programs

No funding information available.

Scholarships

No scholarships listed.

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Locations

Where this program is offered

  • Port Angeles, Washington

    1502 E Lauridsen Blvd, Port Angeles, Washington, 98362

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Related Programs

Programs related to this one

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Skills & Competencies

Skills developed through this program

Auto-populated·from O*NET via SOC 15-1232.00

Skills

SpeakingReading ComprehensionActive ListeningCritical ThinkingComplex Problem SolvingJudgment and Decision MakingMonitoringWritingActive Learning

Knowledge

Computers and ElectronicsCustomer and Personal ServiceTelecommunicationsEnglish LanguageEducation and TrainingEngineering and Technology

Abilities

Oral ComprehensionWritten ComprehensionOral ExpressionWritten ExpressionNear VisionProblem SensitivityDeductive ReasoningInformation OrderingSpeech RecognitionSpeech ClarityInductive Reasoning

Tasks

  • Oversee the daily performance of computer systems.
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating s
  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolv
  • Back up network data.
  • Configure security settings or access permissions for groups or individuals.
  • Analyze and report computer network security breaches or attempted breaches.

Technology

Document management softwareWord processing softwareInternet directory services softwareDevelopment environment softwareGraphics or photo imaging softwareTransaction security and virus protection softwareWeb platform development softwareOperating system softwareConfiguration management software

Tools

Computer tool kitsDesktop computersDigital tapesMS-DOS-bootable disksMainframe computersMulti-line telephone systemsNetwork analyzersNotebook computersPower metersPunchdown toolsRedundant array of independent disks RAID systemsReflectometersScrewdriversWire crimpersAsynchronous transfer mode ATM analyzersCable testersCaching enginesCisco Systems Cisco Application Visibility and Management AVM Traffic CollectorCommunications analyzersContinuity testersCopy machinesFabric analyzersFibre channel protocol analyzersLaptop computersLaser facsimile machinesLoad balancersNetwork address translation NAT appliancesPersonal computers

Work Values

RelationshipsWorking ConditionsAchievementSupportIndependenceRecognition
Career Pathways

Occupations this program prepares you for

  • Computer User Support Specialists15-1232.00
  • Computer Network Support Specialists15-1231.00
What You'll Learn

Key competencies developed through this program

Auto-populated·from NSX Competency Framework

Mastery: developing (Level 2)(based on Associate's Degree)

  • Routine hardware faults and software configuration errors — diagnose and resolve independently using diagnostic tools and knowledge base articles in a mid-sized business environment.
  • Operating systems and standard productivity applications — install, configure, and perform minor repairs on end-user machines with minimal oversight following approved specifications.
  • User inquiries about software operation and network connectivity — answer clearly and accurately, adapting explanations to non-technical audiences at a corporate help desk.
  • Equipment for new employee onboarding — set up and test including cables, peripherals, and licensed software in accordance with IT provisioning standards.
  • Technical manuals and vendor documentation — read and interpret to troubleshoot unfamiliar hardware or software issues within a defined support scope.
  • Communication logs and daily data transaction records — maintain and update consistently to ensure accurate documentation of all support activities.
  • System functioning during and after repairs — verify by entering commands and reviewing outputs to confirm resolution before closing support tickets.
  • Recurring user-reported problems — identify patterns across tickets and escalate systemic issues with supporting evidence to senior IT staff.
  • Internet directory services and remote support tools — use to locate resources and deliver remote assistance to distributed end users efficiently.
  • Basic user training on standard applications — provide informally in one-on-one sessions, adapting delivery to individual learning needs.

Some details on this page are auto-populated from public workforce data sources: O*NET (opens in new tab), BLS (opens in new tab), College Scorecard (opens in new tab), DOL Training Provider Results (opens in new tab), NSX (opens in new tab). Provided in partnership with LER.me Career Intelligence.

Student Outcomes

Performance metrics for this program

Completion Rate
Not reported
Placement Rate
Not reported