National American Indian and Alaska Native Addiction Technology Transfer Center | SAMHSA

Skills & Competencies

Skills developed through this program

Auto-populatedfrom O*NET via SOC 11-3021.00

Skills

Critical ThinkingReading ComprehensionActive ListeningJudgment and Decision MakingMonitoringSpeakingCoordinationWriting

Knowledge

Computers and ElectronicsCustomer and Personal ServiceAdministration and ManagementEngineering and TechnologyEnglish Language

Abilities

Oral ComprehensionWritten ComprehensionOral ExpressionProblem SensitivityDeductive ReasoningInductive ReasoningWritten ExpressionInformation OrderingNear VisionSpeech Clarity

Tasks

Direct daily operations of department, analyzing workflow, establishing priorities, developing stand
Meet with department heads, managers, supervisors, vendors, and others, to solicit cooperation and r
Review project plans to plan and coordinate project activity.

Technology

Customer relationship management CRM softwareDesktop publishing softwareWeb platform development softwareObject or component oriented development softwareData base management system software

Tools

Access serversComputer serversComputer tool kitsFile serversIndustry standard architecture/peripheral component interconnect ISA/PCI cardsInkjet printersInternet Information Services IIS ServersLaser facsimile machinesLaser printersMainframe computersMid-range computersMinicomputersNetware serversNetwork analyzersNetwork interface cards NIC

Work Values

Working ConditionsSupportAchievementRecognitionIndependenceRelationships

Career Pathways

Occupations this program prepares you for

Auto-populatedfrom O*NET + BLS

Occupations matched to this program, with median wage, top wage, growth, and openings
SOC	Occupation	Method	Wage	Growth	Openings
Match confidence: medium11-3021.00	Computer and Information Systems Managers	title_inference	$171,200 median	+15.23%	10,160

Program Pathways

Credentials this program stacks toward

No program pathways.

What You'll Learn

Key competencies developed through this program

Auto-populatedfrom NSX Competency Framework

Mastery: emerging (Level 1)(based on Micro-Credential)

Daily department workflows — observe and document under supervisor direction to identify bottlenecks in an IT operations environment.
Project plans and task lists — review and summarize key milestones under guidance from a senior IT manager.
Systems analysts and programmers — assist in tracking work assignments using a project management tool in a mid-size technology department.
Technical support requests — respond to routine computer problems by following established troubleshooting protocols with end users.
Vendor communications — participate in meetings with technology vendors to learn procurement and cooperation procedures.
Data security policies — apply existing backup and access-control standards under supervision in a corporate IT setting.
Technology industry publications — read and summarize advances in computing to support awareness briefings for the management team.
Staff recruitment processes — assist HR and senior managers in scheduling interviews and compiling candidate materials.
CRM and database management software — navigate and enter data accurately following departmental procedures.
Written reports and status updates — draft routine correspondence and progress summaries under editorial review by a department manager.

Program Details

Detailed information about this program

No detailed information available.

Requirements

What you need to earn this credential

No requirements listed.

Financial Aid

Eligible funding programs

No funding information available.

Scholarships

No scholarships listed.