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  1. Programs
  3. Hospitality Front of House Essentials

Hospitality Front of House Essentials

San Joaquin Delta College

CertificateCIP: 52.0905

Become a contributor for free to openly demonstrate student outcomes, industry alignment & eligibility criteria.

No description available.

Dates

Since May 2021

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Program Pathways

Credentials this program stacks toward

No program pathways.

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Program Details

Detailed information about this program

No detailed information available.

Requirements

What you need to earn this credential

No requirements listed.

Financial Aid

Eligible funding programs

No funding information available.

Scholarships

No scholarships listed.

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Locations

Where this program is offered

  • Stockton, California

    5151 Pacific Ave, Stockton, California, 95207

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Related Programs

Programs related to this one

No related programs.

Skills & Competencies

Skills developed through this program

Auto-populated·from O*NET via SOC 11-9081.00

Skills

Active ListeningService OrientationManagement of Personnel ResourcesSpeakingCoordinationReading ComprehensionSocial PerceptivenessNegotiationMonitoringCritical Thinking

Knowledge

English LanguageAdministration and ManagementPersonnel and Human ResourcesCustomer and Personal ServiceMathematicsFood Production

Abilities

Oral ExpressionOral ComprehensionWritten ComprehensionWritten ExpressionProblem SensitivitySpeech RecognitionSpeech ClarityDeductive ReasoningInformation OrderingFluency of IdeasSelective AttentionNear Vision

Tasks

  • Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints.
  • Participate in financial activities, such as the setting of room rates, the establishment of budgets
  • Confer and cooperate with other managers to ensure coordination of hotel activities.
  • Count money and make bank deposits.
  • Establish standards for personnel performance and customer service.
  • Keep records required by government agencies regarding sanitation or food subsidies.

Technology

Accounting softwareFacilities management softwareFinancial analysis softwareElectronic mail softwareCustomer relationship management CRM softwareTime accounting softwareObject or component oriented development softwareInventory management softwareAnalytical or scientific softwarePoint of sale POS software

Tools

10-key calculatorsCash registersCredit card processing machinesDesktop computersHandheld computersLaptop computersMulti-line telephone systemsPersonal computersPrivate automatic branch exchange PABX systemsVoice mail systemsComputerized cash registersLaser printersNotebook computersPersonal digital assistants PDA

Work Values

RelationshipsIndependenceAchievementRecognitionWorking ConditionsSupport
Career Pathways

Occupations this program prepares you for

  • Lodging Managers11-9081.00
  • Food Service Managers11-9051.00
What You'll Learn

Key competencies developed through this program

Auto-populated·from NSX Competency Framework

Mastery: developing (Level 2)(based on Certificate)

  • Guest complaints and service recovery situations — resolve independently by applying hotel policy knowledge and active listening within a mid-scale lodging environment.
  • Departmental operating budgets — contribute to the preparation and monitoring of, using financial analysis and spreadsheet software with limited oversight.
  • Cross-departmental coordination activities — facilitate by conferring regularly with housekeeping, food service, and front-desk managers to maintain smooth hotel operations.
  • Staff performance during shifts — observe and document against established KPIs, providing timely feedback to improve adherence to facility procedures.
  • Room rate adjustments and promotional pricing — recommend based on occupancy trend analysis and competitive market data using revenue management tools.
  • Facilities management software — use routinely to schedule preventive maintenance, track work orders, and ensure lodging assets remain operational.
  • New and returning employee training sessions — plan and deliver on service standards, safety protocols, and POS system usage with moderate independence.
  • Customer relationship management software — maintain accurate guest profiles and preferences to support personalized service delivery across repeat visits.
  • Monthly revenue activity reports — analyze and present to senior management, highlighting variances and recommending corrective actions.
  • Vendor negotiations for supplies and services — conduct using persuasion and negotiation skills to secure favorable terms within approved budget parameters.

Some details on this page are auto-populated from public workforce data sources: O*NET (opens in new tab), BLS (opens in new tab), College Scorecard (opens in new tab), DOL Training Provider Results (opens in new tab), NSX (opens in new tab). Provided in partnership with LER.me Career Intelligence.

Student Outcomes

Performance metrics for this program

Completion Rate
Not reported
Placement Rate
Not reported