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  1. Programs
  3. ServiceNow Certified System Administrator (CSA)

ServiceNow Certified System Administrator (CSA)

ServiceNow

Certification

Become a contributor for free to openly demonstrate student outcomes, industry alignment & eligibility criteria.

The ServiceNow Certified System Administrator (CSA) exam confirms you have the knowledge and skills to configure, implement, and maintain the ServiceNow system. This certification validates their ability to navigate the platform, configure applications, manage databases, and implement self-service and automation. Certified individuals handle data migration, integrations, and customizations to support efficient and scalable ServiceNow operations.

Format

Hybrid

Eligibility Calculator

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Program Pathways

Credentials this program stacks toward

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Program Details

Detailed information about this program

The ServiceNow Certified System Administrator (CSA) exam confirms you have the knowledge and skills to configure, implement, and maintain the ServiceNow system. This certification validates their ability to navigate the platform, configure applications, manage databases, and implement self-service and automation. Certified individuals handle data migration, integrations, and customizations to support efficient and scalable ServiceNow operations.

Requirements

What you need to earn this credential

No requirements listed.

Financial Aid

Eligible funding programs

No funding information available.

Scholarships

No scholarships listed.

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Locations

Where this program is offered

No locations specified.

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Related Programs

Programs related to this one

No related programs.

Skills & Competencies

Skills developed through this program

  • Navigate and Configure the ServiceNow Platform and Instance
  • Install and Manage Applications and Plugins in ServiceNow
  • Personalize and Customize the ServiceNow Instance and User Interfaces
  • Configure Lists Filters and Tags in ServiceNow
  • Configure Forms Templates and Advanced Form Options in ServiceNow
  • Manage Tasks and Visual Task Boards in ServiceNow
Career Pathways

Occupations this program prepares you for

  • Network and Computer Systems Administrators15-1244.00
  • Computer Network Support Specialists15-1231.00
  • Computer User Support Specialists15-1232.00
What You'll Learn

Key competencies developed through this program

Auto-populated·from NSX Competency Framework

Mastery: developing (Level 2)(based on Certification)

  • Computer networks and related computing environments — administer and maintain with reduced oversight across hardware, software, and configuration layers in a mid-sized enterprise.
  • Disaster recovery operations — execute and validate restoration procedures following documented recovery plans in a business-critical server environment.
  • Hardware, software, and network faults — diagnose and resolve using structured troubleshooting methodologies and replace defective components in a production network.
  • Email platforms and endpoint virus protection software — configure, monitor, and tune to meet organizational security standards in a corporate messaging environment.
  • Master console tools — operate to coordinate network access, monitor system performance, and respond to alerts across a multi-server enterprise environment.
  • Network performance metrics — analyze trend data to identify bottlenecks and recommend capacity adjustments in a growing organizational network.
  • Network security measures — plan and implement firewall rules, access controls, and patch schedules to protect data and systems in a regulated business environment.
  • Equipment performance records — analyze patterns over time to make informed repair-or-replacement recommendations to IT management.
  • Database management system software — maintain user accounts, permissions, and routine maintenance tasks in support of enterprise applications.
  • Technical findings and status updates — communicate clearly in written reports and verbal briefings to IT peers and non-technical stakeholders in a corporate setting.

Some details on this page are auto-populated from public workforce data sources: O*NET (opens in new tab), BLS (opens in new tab), College Scorecard (opens in new tab), DOL Training Provider Results (opens in new tab), NSX (opens in new tab). Provided in partnership with LER.me Career Intelligence.

Student Outcomes

Performance metrics for this program

Completion Rate
Not reported
Placement Rate
Not reported