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  1. Programs
  3. Business Office Management and Technology - Information Processing

Business Office Management and Technology - Information Processing

Shelton State Community College

Associate's Degree

Become a contributor for free to openly demonstrate student outcomes, industry alignment & eligibility criteria.

Business Office Management and Technology with Information Processing concentration prepares students for administrative support positions. Coursework includes office procedures, business communications, computer applications, records management, and customer service.

Format

In-Person

Eligibility Calculator

Which aid programs apply to this program?

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Program Pathways

Credentials this program stacks toward

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Program Details

Detailed information about this program

No detailed information available.

Requirements

What you need to earn this credential

No requirements listed.

Financial Aid

Eligible funding programs

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Scholarships

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Locations

Where this program is offered

  • Alabama

    Alabama

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Related Programs

Programs related to this one

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Skills & Competencies

Skills developed through this program

Auto-populated·from O*NET via SOC 43-6014.00

Skills

Active ListeningSpeakingReading ComprehensionWritingService OrientationTime ManagementCoordinationMonitoringCritical ThinkingSocial Perceptiveness

Knowledge

AdministrativeEnglish LanguageCustomer and Personal ServiceAdministration and ManagementComputers and Electronics

Abilities

Oral ComprehensionWritten ComprehensionOral ExpressionWritten ExpressionNear VisionSpeech RecognitionSpeech ClarityInformation OrderingProblem SensitivityDeductive Reasoning

Tasks

  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate i
  • Greet visitors or callers and handle their inquiries or direct them to the appropriate persons accor
  • Create, maintain, and enter information into databases.
  • Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems,
  • Answer telephones, direct calls, and take messages.
  • Communicate with customers, employees, and other individuals to answer questions, disseminate or exp

Technology

Word processing softwareDocument management softwareDesktop publishing softwareGraphics or photo imaging softwareWeb page creation and editing softwareHuman resources softwareData base user interface and query software

Tools

Data input scannersDesktop computersDictation equipmentDigital camerasHandheld calculatorsHandheld computersLaptop computersLaser facsimile machinesMobile phonesMulti-line telephone systemsPagersPersonal computersPersonal digital assistants PDAPhotocopiersPhotocopying equipment10-key calculatorsComputer laser printersComputer terminalsDigital duplicating machinesElectric typewritersLetter folding machines

Work Values

SupportRelationshipsWorking ConditionsAchievementRecognitionIndependence
Career Pathways

Occupations this program prepares you for

  • Secretaries and Administrative Assistants, Except Legal, Medical, and Executive43-6014.00
  • Office Clerks, General43-9061.00
What You'll Learn

Key competencies developed through this program

Auto-populated·from NSX Competency Framework

Mastery: developing (Level 2)(based on Associate's Degree)

  • Multi-line telephone systems — manage incoming call routing, take detailed messages, and transfer callers independently during moderately busy office hours.
  • Visitor inquiries and customer service interactions — handle with professionalism and resolve routine concerns without supervisor intervention in a business office environment.
  • Departmental databases — create, update, and query records routinely using database user interface software to support ongoing administrative operations.
  • Word processing and desktop publishing software — produce well-formatted reports, letters, and internal documents with minimal proofreading support from others.
  • Electronic mail systems — coordinate information flow between internal departments and external contacts by organizing, prioritizing, and responding to messages in a timely manner.
  • Paper and electronic filing systems — maintain and update comprehensively, including indexing new categories of records to reflect evolving office needs.
  • Office equipment malfunctions — identify and report promptly, and coordinate repair or temporary workaround arrangements to minimize workflow disruption.
  • Scheduling conflicts for multiple supervisors or teams — recognize and resolve by applying sound time-management judgment within a fast-paced administrative environment.
  • Written business communications — compose clear, grammatically correct emails and memos independently, applying standard business-writing conventions for an office audience.
  • Competing administrative deadlines — prioritize and manage simultaneously by applying self-directed time-management practices in a general office environment.

Some details on this page are auto-populated from public workforce data sources: O*NET (opens in new tab), BLS (opens in new tab), College Scorecard (opens in new tab), DOL Training Provider Results (opens in new tab), NSX (opens in new tab). Provided in partnership with LER.me Career Intelligence.

Student Outcomes

Performance metrics for this program

Auto-populated·from Scorecard + DOL
Completion Rate
40%
Placement Rate
35%