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  1. Programs
  3. Certificate - Automotive Parts & Service Specialist

Certificate - Automotive Parts & Service Specialist

Skagit Valley College

CertificateCIP: 52.1907

Become a contributor for free to openly demonstrate student outcomes, industry alignment & eligibility criteria.

No description available.

Dates

Since Jan 2001

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Program Pathways

Credentials this program stacks toward

No program pathways.

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Program Details

Detailed information about this program

No detailed information available.

Requirements

What you need to earn this credential

No requirements listed.

Financial Aid

Eligible funding programs

No funding information available.

Scholarships

No scholarships listed.

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Locations

Where this program is offered

No locations specified.

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Related Programs

Programs related to this one

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Skills & Competencies

Skills developed through this program

Auto-populated·from O*NET via SOC 41-2022.00

Skills

SpeakingActive ListeningReading ComprehensionCritical ThinkingComplex Problem SolvingJudgment and Decision MakingActive LearningWritingPersuasionService OrientationSocial PerceptivenessMonitoring

Knowledge

Sales and MarketingCustomer and Personal ServiceAdministration and ManagementComputers and ElectronicsEnglish LanguageMathematicsAdministrativeCommunications and Media

Abilities

Oral ComprehensionOral ExpressionWritten ComprehensionInformation OrderingWritten ExpressionInductive ReasoningSpeech RecognitionSpeech ClarityProblem SensitivityFluency of IdeasDeductive ReasoningNear VisionCategory Flexibility

Tasks

  • Receive payment or obtain credit authorization.
  • Assist customers, such as responding to customer complaints and updating them about back-ordered par
  • Fill customer orders from stock, and place orders when requested items are out of stock.
  • Manage tracking and reporting of search-related activities and provide analyses to marketing executi
  • Optimize digital assets, such as text, graphics, or multimedia assets, for search engine optimizatio
  • Collect and analyze Web metrics, such as visits, time on site, page views per visit, transaction vol
  • Prepare reports of findings, illustrating data graphically and translating complex findings into wri
  • Collect and analyze data on customer demographics, preferences, needs, and buying habits to identify
  • Conduct research on consumer opinions and marketing strategies, collaborating with marketing profess

Technology

Document management softwareCustomer relationship management CRM softwareAnalytical or scientific softwareInventory management softwareSpreadsheet softwareOffice suite softwareWeb page creation and editing softwareGraphics or photo imaging softwareWeb platform development softwareData base management system softwareWord processing softwareDevelopment environment software

Tools

Computer laser printersDigital still camerasElectronic cash registersLaptop computersMicrofiche viewing equipmentMultiline telephone systemsPersonal computersTablet computersWarehouse forkliftsDesktop computersDomain name servers DNSTeleconferencing equipmentVideoconferencing equipmentNotebook computersPersonal digital assistants PDAScanners

Work Values

RelationshipsIndependenceSupportWorking ConditionsAchievementRecognition
Career Pathways

Occupations this program prepares you for

  • Parts Salespersons41-2022.00
  • Search Marketing Strategists13-1161.01
  • Market Research Analysts and Marketing Specialists13-1161.00
What You'll Learn

Key competencies developed through this program

Auto-populated·from NSX Competency Framework

Mastery: developing (Level 2)(based on Certificate)

  • Credit authorization — verify and process credit approvals independently, flagging exceptions to management when limits are exceeded.
  • Back-order communication — proactively update customers on delayed or out-of-stock parts and offer suitable substitutions from available inventory.
  • Stock replenishment — identify low-inventory conditions and place supplier orders through ERP or inventory management software with minimal oversight.
  • Multi-line telephone handling — manage concurrent phone orders efficiently, entering details accurately into CRM software during moderate call volume.
  • Inventory cycle counts — conduct routine stock counts, reconcile discrepancies, and adjust records in inventory management software.
  • Sales contracts — draft complete sales agreements and credit-account paperwork in compliance with store policies and standard templates.
  • Parts lookup — use electronic catalogs and computer displays to determine replacement part numbers and prices for a broad range of vehicle or equipment models.
  • Malfunction diagnosis support — evaluate worn or damaged parts brought in by customers and recommend correct replacements based on visual inspection and product knowledge.
  • Customer upselling — apply persuasion and product knowledge to suggest related accessories or consumables during routine sales transactions.
  • Time-sensitive order fulfillment — prioritize and sequence multiple customer orders to meet promised completion times on a busy parts floor.

Some details on this page are auto-populated from public workforce data sources: O*NET (opens in new tab), BLS (opens in new tab), College Scorecard (opens in new tab), DOL Training Provider Results (opens in new tab), NSX (opens in new tab). Provided in partnership with LER.me Career Intelligence.

Student Outcomes

Performance metrics for this program

Completion Rate
Not reported
Placement Rate
Not reported