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  1. Programs
  3. Certificate - Front Office Professional

Certificate - Front Office Professional

Spokane Community College

CertificateCIP: 52.0406

Become a contributor for free to openly demonstrate student outcomes, industry alignment & eligibility criteria.

No description available.

Dates

Since Jan 2001

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Program Pathways

Credentials this program stacks toward

No program pathways.

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Program Details

Detailed information about this program

No detailed information available.

Requirements

What you need to earn this credential

No requirements listed.

Financial Aid

Eligible funding programs

No funding information available.

Scholarships

No scholarships listed.

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Locations

Where this program is offered

  • Spokane, Washington

    1810 North Greene Street, Spokane, Washington, 99217-5399

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Related Programs

Programs related to this one

No related programs.

Skills & Competencies

Skills developed through this program

Auto-populated·from O*NET via SOC 43-4171.00

Skills

SpeakingActive ListeningService OrientationReading ComprehensionCritical ThinkingWritingSocial PerceptivenessCoordinationMonitoringJudgment and Decision MakingComplex Problem SolvingTime Management

Knowledge

Customer and Personal ServiceEnglish LanguageComputers and ElectronicsAdministrativeProduction and ProcessingEducation and TrainingAdministration and ManagementSales and MarketingMathematics

Abilities

Oral ExpressionOral ComprehensionSpeech RecognitionSpeech ClarityWritten ComprehensionWritten ExpressionNear VisionProblem SensitivityDeductive ReasoningSelective AttentionTime SharingInformation OrderingInductive Reasoning

Tasks

  • Operate telephone switchboard to answer, screen, or forward calls, providing information, taking mes
  • Greet persons entering establishment, determine nature and purpose of visit, and direct or escort th
  • Receive payment and record receipts for services.
  • Enter and update databases of contact information, such as names, addresses, and phone numbers.
  • Review orders for completeness according to reporting procedures and forward incomplete orders for f
  • Obtain customers' names, addresses, and billing information, product numbers, and specifications of
  • Recommend merchandise or services that will meet customers' needs.
  • Confer with customers by telephone or in person to provide information about products or services, t
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, o
  • Check to ensure that appropriate changes were made to resolve customers' problems.

Technology

Data base user interface and query softwareDocument management softwareWord processing softwareCalendar and scheduling softwareBilling and invoicing softwareCustomer relationship management CRM softwareInternet browser softwareOffice suite softwareElectronic mail softwareNetwork conferencing softwareGraphics or photo imaging softwareHuman resources software

Tools

Credit card processing machinesData input scannersDesktop computersDictation equipmentElectric typewritersFiling CabinetsHandheld calculatorsLaser facsimile machinesMulti-line switchboardsMulti-line telephone systemsPersonal computersPhotocopying equipmentPostage machinesPublic address PA systemsScannersBelt divertersConveyer beltsCopy machinesCredit card authorization softwareElectronic cash registersMultiline telephone systemsPrinting calculatorsAutodialing systemsAutomatic call distribution ACD systemCalling line identification equipmentCash registersDialed number identification systems DNISGlobal positioning system GPS receiversOn hold playersPersonal digital assistants PDA

Work Values

RelationshipsSupportAchievementIndependenceWorking ConditionsRecognition
Career Pathways

Occupations this program prepares you for

  • Receptionists and Information Clerks43-4171.00
  • Order Clerks43-4151.00
  • Customer Service Representatives43-4051.00
What You'll Learn

Key competencies developed through this program

Auto-populated·from NSX Competency Framework

Mastery: developing (Level 2)(based on Certificate)

  • Multi-line telephone switchboard — screen, forward, and manage concurrent incoming calls with minimal oversight in a moderate-volume reception environment.
  • Visitor intake and routing — determine the purpose of each visit independently and escort or direct guests to appropriate destinations across an office facility.
  • Appointment scheduling workflow — maintain and update appointment calendars for multiple staff members using scheduling software with routine accuracy.
  • Customer and organizational information — provide accurate details about services, personnel, and office locations to visitors and callers without referral.
  • Document transmission — send and confirm delivery of records and correspondence to customers via email, fax, or mail in a timely manner.
  • Payment processing and receipts — process payments, issue receipts, and reconcile transaction records using billing and invoicing software independently.
  • Records maintenance — update and retrieve client or visitor records from a database system accurately during daily reception operations.
  • Routine complaint resolution — listen to and resolve common customer or public complaints on the spot, applying established service guidelines.
  • Written communications — draft clear, professional responses to customer inquiries using email and word processing software with little editing required.
  • Scheduling coordination — coordinate meeting times across multiple calendars, avoiding conflicts and confirming arrangements with relevant parties.

Some details on this page are auto-populated from public workforce data sources: O*NET (opens in new tab), BLS (opens in new tab), College Scorecard (opens in new tab), DOL Training Provider Results (opens in new tab), NSX (opens in new tab). Provided in partnership with LER.me Career Intelligence.

Student Outcomes

Performance metrics for this program

Completion Rate
Not reported
Placement Rate
Not reported