Retail, Hospitality, And Tourism Management

Tennessee College of Applied Technology-Elizabethton

DiplomaNon-degreeCIP: 52.0904

The retail, hospitality and tourism industry leads the future as one of the largest growing career sectors not only in Tennessee but in the country. This program will graduate highly skilled professionals who possess a deep understanding of the industry and its many facets and available opportunities.

Duration

12 Months

Credits

35 credits

Format

In-Person

Program Pathways

Credentials this program stacks toward

Program Pathway to Hospitality ManagementFrom The University of Tennessee

Program Details

Detailed information about this program

No detailed information available.

Requirements

What you need to earn this credential

No requirements listed.

Financial Aid

Eligible funding programs

No funding information available.

Scholarships

No scholarships listed.

Retail, Hospitality, And Tourism Management

Tennessee College of Applied Technology-Elizabethton

DiplomaNon-degreeCIP: 52.0904

Duration

12 Months

Credits

35 credits

Format

In-Person

Skills & Competencies

Skills developed through this program

Auto-populatedfrom O*NET via SOC 11-9081.00

Skills

Active ListeningSpeakingReading ComprehensionCritical ThinkingCoordinationMonitoringService OrientationSocial PerceptivenessComplex Problem SolvingJudgment and Decision MakingManagement of Personnel ResourcesWritingActive LearningNegotiationSystems AnalysisPersuasionInstructingTime Management

Knowledge

English LanguageCustomer and Personal ServiceAdministration and ManagementPublic Safety and SecurityComputers and ElectronicsPersonnel and Human ResourcesEducation and TrainingMathematicsSales and MarketingCommunications and MediaLaw and GovernmentFood ProductionAdministrativeBuilding and ConstructionProduction and ProcessingHistory and Archeology

Abilities

Oral ExpressionOral ComprehensionWritten ComprehensionWritten ExpressionProblem SensitivityDeductive ReasoningSpeech RecognitionSpeech ClarityInformation OrderingNear VisionInductive ReasoningFluency of IdeasFlexibility of ClosureOriginalitySelective AttentionFar Vision

Tasks

Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints.
Participate in financial activities, such as the setting of room rates, the establishment of budgets
Confer and cooperate with other managers to ensure coordination of hotel activities.
Greet, register, and assign rooms to guests of hotels or motels.
Contact housekeeping or maintenance staff when guests report problems.
Issue room keys and escort instructions to bellhops.
Assess the nature and level of physical security threats so that the scope of the problem can be det
Respond to emergency situations on an on-call basis.
Recommend improvements in security systems or procedures.
Prepare written reports or presentations on findings and recommendations.
Train personnel and vendors in security procedures or use of security equipment.
Fill customer orders by packaging sold items and documentation for direct shipping or by transferrin
Receive and process payments from customers, using electronic transaction services.
Create, manage, or automate orders or invoices, using order management or invoicing software.
Develop sustainability project goals, objectives, initiatives, or strategies in collaboration with o
Monitor or track sustainability indicators, such as energy usage, natural resource usage, waste gene
Assess or propose sustainability initiatives, considering factors such as cost effectiveness, techni
Deliver sustainability training to employees.
Develop emergency management plans for recovery decision making and communications, continuity of cr
Test documented disaster recovery strategies and plans.
Develop disaster recovery plans for physical locations with critical assets, such as data centers.
Collect fees, commissions, or other payments, according to contract terms.
Send samples of clients' work and other promotional material to potential employers to obtain auditi
Keep informed of industry trends and deals.
Count money and make bank deposits.
Establish standards for personnel performance and customer service.
Keep records required by government agencies regarding sanitation or food subsidies.
Develop budgets for security operations.
Identify, investigate, or resolve security breaches.
Plan, direct, or coordinate security activities to safeguard company employees, guests, or others on
Monitor the facility to ensure that it remains safe, secure, and well-maintained.
Oversee the maintenance and repair of machinery, equipment, and electrical and mechanical systems.
Oversee construction and renovation projects to improve efficiency and to ensure that facilities mee
Plan, create, and manage budgets for contracts, equipment, and supplies.
Review and approve payroll for employees.
Resolve customer complaints regarding food service.
Train workers in food preparation, and in service, sanitation, and safety procedures.
Assign duties, responsibilities, and work stations to employees in accordance with work requirements
Describe tour points of interest to group members, and respond to questions.
Escort individuals or groups on cruises, sightseeing tours, or through places of interest, such as i
Monitor visitors' activities to ensure compliance with establishment or tour regulations and safety
Provide customer service by greeting and assisting customers and responding to customer inquiries an
Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in
Examine merchandise to ensure that it is correctly priced and displayed and that it functions as adv

Technology

Web page creation and editing softwareDocument management softwareGraphics or photo imaging softwareData base user interface and query softwareFacilities management softwareCustomer relationship management CRM softwareDesktop publishing softwarePoint of sale POS softwareAccounting softwareFinancial analysis softwareElectronic mail softwareOperating system softwareComputer aided design CAD softwareOffice suite softwareInventory management softwareHuman resources softwareInstant messaging softwareRisk management data and analysis softwareTransaction security and virus protection softwareAdministration softwareWeb platform development softwareData base management system softwareGeographic information systemBusiness intelligence and data analysis softwareProject management softwareContent workflow softwareEnterprise resource planning ERP softwareSpreadsheet softwareTime accounting softwareObject or component oriented development softwareAnalytical or scientific softwareCommunications server softwareInternet browser softwareVideo creation and editing software

Tools

10-key calculatorsCash registersCredit card processing machinesDesktop computersHandheld computersLaptop computersMulti-line telephone systemsPersonal computersPrivate automatic branch exchange PABX systemsVoice mail systemsAutomated call distributors ACDAutomated telephone answering systemsCentrex phone consolesOn hold playersSteam cleaning equipmentTelephone call identification systemsVacuum cleanersApproach detection systemsAudioconferencing equipmentCard readersClosed circuit television CCTV monitoring systemsComputer network routersComputer server equipmentDigital video recordersElectronic access control systemsIntrusion detection systemsMagnetometersMechanical access control systemsNetwork video recordersTablet computers

Work Values

RelationshipsIndependenceAchievementRecognitionWorking ConditionsSupport

Career Pathways

Occupations this program prepares you for