Hospitality And Tourism

Tennessee College of Applied Technology-Harriman

CertificateNon-degreeCIP: 52.0909

The Hospital and Tourism program will enable students to develop and practice the knowledge, skills, and tasks necessary for success as employees in the hospitality and tourism industry. The program will provide the student with a thorough understanding of the best practices and techniques employed in the management, marketing, and operations of lodging, food services, and travel-related services.

Duration

8 Months

Credits

23 credits

Cost

Total Tuition/Fees $3,255.50 Textbook/Supplies Cost $220.79Show more

Format

In-Person

Program Pathways

Credentials this program stacks toward

Program Pathway to Hospitality ManagementFrom The University of Tennessee

Program Details

Detailed information about this program

No detailed information available.

Requirements

What you need to earn this credential

No requirements listed.

Financial Aid

Eligible funding programs

No funding information available.

Scholarships

No scholarships listed.

Hospitality And Tourism

Tennessee College of Applied Technology-Harriman

CertificateNon-degreeCIP: 52.0909

Duration

8 Months

Credits

23 credits

Cost

Total Tuition/Fees $3,255.50 Textbook/Supplies Cost $220.79Show more

Format

In-Person

Skills & Competencies

Skills developed through this program

Auto-populatedfrom O*NET via SOC 11-9081.00

Skills

Active ListeningSpeakingService OrientationCoordinationReading ComprehensionManagement of Personnel ResourcesMonitoringSocial PerceptivenessCritical ThinkingInstructingNegotiationLearning StrategiesWritingActive LearningTime Management

Knowledge

English LanguageAdministration and ManagementCustomer and Personal ServiceEducation and TrainingPersonnel and Human ResourcesMathematicsFood ProductionEconomics and AccountingProduction and ProcessingHistory and ArcheologyCommunications and MediaSales and Marketing

Abilities

Oral ExpressionOral ComprehensionWritten ComprehensionWritten ExpressionProblem SensitivitySpeech RecognitionSpeech ClarityDeductive ReasoningNear VisionInformation OrderingFluency of IdeasInductive ReasoningSelective AttentionFar Vision

Tasks

Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints.
Participate in financial activities, such as the setting of room rates, the establishment of budgets
Confer and cooperate with other managers to ensure coordination of hotel activities.
Count money and make bank deposits.
Establish standards for personnel performance and customer service.
Keep records required by government agencies regarding sanitation or food subsidies.
Prepare and deliver lectures to undergraduate or graduate students on topics such as financial accou
Evaluate and grade students' class work, assignments, and papers.
Initiate, facilitate, and moderate classroom discussions.
Resolve customer complaints regarding food service.
Train workers in food preparation, and in service, sanitation, and safety procedures.
Assign duties, responsibilities, and work stations to employees in accordance with work requirements
Describe tour points of interest to group members, and respond to questions.
Escort individuals or groups on cruises, sightseeing tours, or through places of interest, such as i
Monitor visitors' activities to ensure compliance with establishment or tour regulations and safety
Provide customer service by greeting and assisting customers and responding to customer inquiries an
Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in
Examine merchandise to ensure that it is correctly priced and displayed and that it functions as adv

Technology

Electronic mail softwarePoint of sale POS softwareAccounting softwareCustomer relationship management CRM softwareInventory management softwareGraphics or photo imaging softwareFacilities management softwareFinancial analysis softwareTime accounting softwareObject or component oriented development softwareAnalytical or scientific softwareComputer based training softwareCalendar and scheduling softwareWord processing softwareInformation retrieval or search softwareHuman resources softwareData base user interface and query softwareInternet browser softwareWeb page creation and editing softwareDocument management softwareDesktop publishing softwareVideo creation and editing software

Tools

10-key calculatorsCash registersCredit card processing machinesDesktop computersHandheld computersLaptop computersMulti-line telephone systemsPersonal computersPrivate automatic branch exchange PABX systemsVoice mail systemsComputerized cash registersLaser printersNotebook computersPersonal digital assistants PDACarousel slide projectorsCompact digital camerasCompact disk CD playersComputer data input scannersComputer laser printersComputer projectorsConference telephonesDigital calculatorsDigital video camerasDigital video disk DVD playersHandheld microphonesInteractive whiteboard controllersInteractive whiteboardsBarcode scannersCard readersLinear imaging scanners

Work Values

RelationshipsIndependenceAchievementRecognitionWorking ConditionsSupport

Career Pathways

Occupations this program prepares you for