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  1. Programs
  3. 911 Dispatcher (De Only)

911 Dispatcher (De Only)

Tennessee College of Applied Technology-Hohenwald

DiplomaNon-degreeCIP: 43.0399

Become a contributor for free to openly demonstrate student outcomes, industry alignment & eligibility criteria.

No description available.

Credits

1 credits

Format

In-Person

Loading Skills & Competencies
Program Pathways

Credentials this program stacks toward

  • Program Pathway to Criminal Justice and Homeland SecurityFrom The University of Tennessee
Loading What You'll Learn
Program Details

Detailed information about this program

No detailed information available.

Requirements

What you need to earn this credential

No requirements listed.

Financial Aid

Eligible funding programs

No funding information available.

Scholarships

No scholarships listed.

Locations

Where this program is offered

No locations specified.

Loading Student Outcomes
Related Programs

Programs related to this one

No related programs.

Skills & Competencies

Skills developed through this program

Auto-populated·from O*NET via SOC 43-5031.00

Skills

Active ListeningSpeakingCritical ThinkingReading ComprehensionSocial PerceptivenessCoordinationJudgment and Decision MakingMonitoringWritingActive LearningPersuasionService OrientationManagement of Personnel ResourcesLearning StrategiesInstructing

Knowledge

Public Safety and SecurityCustomer and Personal ServiceLaw and GovernmentEnglish LanguageEducation and TrainingAdministration and ManagementTelecommunicationsPersonnel and Human ResourcesPsychologyComputers and Electronics

Abilities

Oral ExpressionOral ComprehensionProblem SensitivityDeductive ReasoningSpeech ClarityWritten ComprehensionInductive ReasoningNear VisionSpeech RecognitionSelective AttentionInformation OrderingFar VisionWritten ExpressionFlexibility of Closure

Tasks

  • Provide emergency medical instructions to callers.
  • Question callers to determine their locations and the nature of their problems to determine type of
  • Determine response requirements and relative priorities of situations, and dispatch units in accorda
  • Take, receive, or check periodic inmate counts.
  • Maintain order, discipline, and security within assigned areas in accordance with relevant rules, re
  • Maintain knowledge of, comply with, and enforce all institutional policies, rules, procedures, and r
  • Investigate disturbances on the premises, such as security alarms, altercations, and suspicious acti
  • Patrol the premises to prevent or detect intrusion, protect property, or preserve order.
  • Monitor and authorize entry of employees, visitors, or other persons.
  • Prepare and deliver lectures to undergraduate or graduate students on topics such as criminal law, d
  • Initiate, facilitate, and moderate classroom discussions.
  • Evaluate and grade students' class work, assignments, and papers.
  • Identify, pursue, and arrest suspects and perpetrators of criminal acts.
  • Provide for public safety by maintaining order, responding to emergencies, protecting people and pro
  • Record facts to prepare reports that document incidents and activities.
  • Conduct head counts to ensure that each prisoner is present.
  • Inspect conditions of locks, window bars, grills, doors, and gates at correctional facilities to ens
  • Monitor conduct of prisoners in housing unit, or during work or recreational activities, according t
  • Conduct security checks of the premises.
  • Lock doors and gates of entrances and exits to secure buildings.
  • Patrol industrial or commercial premises to prevent and detect signs of intrusion and ensure securit
  • Respond to medical emergencies by administering basic first aid or by obtaining assistance from para

Technology

Data base user interface and query softwareOffice suite softwareSpreadsheet softwareElectronic mail softwareHelpdesk or call center softwarePresentation softwareCalendar and scheduling softwareGeographic information systemMobile messaging service softwareEnterprise resource planning ERP softwareComputer based training softwareWord processing softwareInformation retrieval or search softwareGraphics or photo imaging softwareMap creation softwareDocument management softwareData base management system softwareWeb page creation and editing softwareVideo conferencing softwareTransaction security and virus protection software

Tools

Automatic call distributing ACD consolesBase station radiosDesktop computersDigital recording equipmentIntercom systemsMainframe computersMainframe terminalsMobile data computersMulti-line telephone systemsPersonal computersRadio scannersSwitchboardsTelecommunication devices TDDTeletype terminalsTwo way radiosBody wire recording devicesCarousel slide projectorsCompact digital camerasCompact disk CD playersComputer data input scannersComputer laser printersComputer projectorsConference telephonesDigital audio recordersDigital calculatorsDigital video camerasDigital video disk DVD playersElectroshock weaponsGlobal positioning system GPS receivers35 millimeter cameras

Work Values

RelationshipsSupportAchievementIndependenceWorking ConditionsRecognition
Career Pathways

Occupations this program prepares you for

  • Public Safety Telecommunicators43-5031.00
  • Protective Service Workers, All Other33-9099.00
  • First-Line Supervisors of Protective Service Workers, All Other33-1099.00
  • First-Line Supervisors of Security Workers33-1091.00
  • Criminal Justice and Law Enforcement Teachers, Postsecondary25-1111.00
What You'll Learn

Key competencies developed through this program

Auto-populated·from NSX Competency Framework

Mastery: developing (Level 2)(based on Diploma)

  • Multi-line emergency telephone system — manage independently during routine shifts, routing police, fire, and EMS calls with minimal oversight.
  • Caller questioning techniques — apply consistently to assess caller location and emergency nature and determine appropriate response type.
  • Dispatch priority levels — evaluate and assign for common incident types in accordance with departmental procedures without supervisory prompting.
  • Radio communications across public works, school security, and civil defense frequencies — monitor simultaneously and synthesize developing situational information.
  • Emergency medical pre-arrival instructions — provide calmly and accurately to distressed callers while coordinating unit dispatch in parallel.
  • Computer-aided dispatch and helpdesk software — operate proficiently to record call details, track unit status, and retrieve incident histories.
  • Geographic information system tools — use to confirm caller locations, cross-reference addresses, and relay accurate directions to field units.
  • Information relay between emergency sites, law enforcement agencies, and notification groups — execute efficiently using radio and mobile messaging platforms.
  • Stress and high call-volume periods — manage personal self-control and maintain accuracy of data entry and verbal communication throughout.
  • Written incident logs and shift reports — compose clearly and completely in compliance with records retention standards at the dispatch center.

Some details on this page are auto-populated from public workforce data sources: O*NET (opens in new tab), BLS (opens in new tab), College Scorecard (opens in new tab), DOL Training Provider Results (opens in new tab), NSX (opens in new tab). Provided in partnership with LER.me Career Intelligence.

Student Outcomes

Performance metrics for this program

Auto-populated·from Scorecard + DOL
Completion Rate
57.2%
Placement Rate
Not reported