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  1. Programs
  3. Computer Information Technology

Computer Information Technology

Tennessee College of Applied Technology-Jacksboro

DiplomaNon-degreeCIP: 11.1006

Become a contributor for free to openly demonstrate student outcomes, industry alignment & eligibility criteria.

The Computer Information Technology (CIT) program encompasses related courses in Information Technology, Computer software and hardware maintenance , Networking management and configuration, and Server and Business Systems Administration, Cloud technologies and Virtualization. Graduates will benefit from sustained growth in demand for highly skilled information technology workers.

Duration

20 Months

Credits

58 credits

Cost

Total Tuition/Fees $7,200.00 Textbook/Supplies Cost $2,540.00Show moreShow less

Format

In-Person

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Program Pathways

Credentials this program stacks toward

  • Program Pathway to Information TechnologyFrom The University of Tennessee
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Program Details

Detailed information about this program

No detailed information available.

Requirements

What you need to earn this credential

No requirements listed.

Financial Aid

Eligible funding programs

No funding information available.

Scholarships

No scholarships listed.

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Locations

Where this program is offered

  • Jacksboro, Tennessee

    265 Elkins Rd, Jacksboro, Tennessee, 37757

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Related Programs

Programs related to this one

No related programs.

Skills & Competencies

Skills developed through this program

Auto-populated·from O*NET via SOC 15-1232.00

Skills

Reading ComprehensionCritical ThinkingComplex Problem SolvingJudgment and Decision MakingMonitoringSpeakingActive ListeningSystems AnalysisWritingActive LearningSystems EvaluationTroubleshootingProgramming

Knowledge

Computers and ElectronicsEnglish LanguageCustomer and Personal ServiceTelecommunicationsEngineering and TechnologyEducation and TrainingAdministration and ManagementMathematics

Abilities

Oral ComprehensionWritten ComprehensionOral ExpressionWritten ExpressionNear VisionProblem SensitivityDeductive ReasoningInformation OrderingInductive ReasoningSpeech RecognitionCategory FlexibilitySpeech Clarity

Tasks

  • Oversee the daily performance of computer systems.
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating s
  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolv
  • Back up network data.
  • Configure security settings or access permissions for groups or individuals.
  • Analyze and report computer network security breaches or attempted breaches.
  • Maintain and administer computer networks and related computing environments, including computer har
  • Perform data backups and disaster recovery operations.
  • Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and re
  • Develop plans to safeguard computer files against accidental or unauthorized modification, destructi
  • Monitor current reports of computer viruses to determine when to update virus protection systems.
  • Encrypt data transmissions and erect firewalls to conceal confidential information as it is being tr
  • Analyze user needs and software requirements to determine feasibility of design within time and cost
  • Develop or direct software system testing or validation procedures, programming, or documentation.
  • Confer with systems analysts, engineers, programmers and others to design systems and to obtain info

Technology

Document management softwareDevelopment environment softwareWord processing softwareInternet directory services softwareAccess softwareGraphics or photo imaging softwareTransaction security and virus protection softwareWeb platform development softwareOperating system softwareConfiguration management softwareEnterprise resource planning ERP softwareNetwork monitoring softwareObject or component oriented development softwareData base user interface and query software

Tools

Computer tool kitsDesktop computersDigital tapesMS-DOS-bootable disksMainframe computersMulti-line telephone systemsNetwork analyzersNotebook computersPower metersPunchdown toolsRedundant array of independent disks RAID systemsReflectometersScrewdriversWire crimpersAsynchronous transfer mode ATM analyzersCable testersCaching enginesCisco Systems Cisco Application Visibility and Management AVM Traffic CollectorCommunications analyzersContinuity testersCopy machinesFabric analyzersFibre channel protocol analyzersLaptop computersLaser facsimile machinesLoad balancersNetwork address translation NAT appliancesPersonal computersBit error rate testers BERTCable verifiers

Work Values

RelationshipsWorking ConditionsAchievementSupportIndependenceRecognition
Career Pathways

Occupations this program prepares you for

  • Computer User Support Specialists15-1232.00
  • Computer Network Support Specialists15-1231.00
  • Network and Computer Systems Administrators15-1244.00
What You'll Learn

Key competencies developed through this program

Auto-populated·from NSX Competency Framework

Mastery: developing (Level 2)(based on Diploma)

  • Routine hardware faults and software configuration errors — diagnose and resolve independently using diagnostic tools and knowledge base articles in a mid-sized business environment.
  • Operating systems and standard productivity applications — install, configure, and perform minor repairs on end-user machines with minimal oversight following approved specifications.
  • User inquiries about software operation and network connectivity — answer clearly and accurately, adapting explanations to non-technical audiences at a corporate help desk.
  • Equipment for new employee onboarding — set up and test including cables, peripherals, and licensed software in accordance with IT provisioning standards.
  • Technical manuals and vendor documentation — read and interpret to troubleshoot unfamiliar hardware or software issues within a defined support scope.
  • Communication logs and daily data transaction records — maintain and update consistently to ensure accurate documentation of all support activities.
  • System functioning during and after repairs — verify by entering commands and reviewing outputs to confirm resolution before closing support tickets.
  • Recurring user-reported problems — identify patterns across tickets and escalate systemic issues with supporting evidence to senior IT staff.
  • Internet directory services and remote support tools — use to locate resources and deliver remote assistance to distributed end users efficiently.
  • Basic user training on standard applications — provide informally in one-on-one sessions, adapting delivery to individual learning needs.

Some details on this page are auto-populated from public workforce data sources: O*NET (opens in new tab), BLS (opens in new tab), College Scorecard (opens in new tab), DOL Training Provider Results (opens in new tab), NSX (opens in new tab). Provided in partnership with LER.me Career Intelligence.

Student Outcomes

Performance metrics for this program

Auto-populated·from Scorecard + DOL
Completion Rate
50%
Placement Rate
Not reported