Administrative Assistant Technology

Tennessee College of Applied Technology-Jackson

CertificateNon-degreeCIP: 52.0402

This program provides essential training for students to begin work in a professional office environment. Training includes the foundational skills of customer service, professional communication, business writing, office computing, and standard office procedures. At the completion of the certificates, graduates will be able to: Perform operations associated with business document creation and processing. Apply the concepts and skills necessary to achieve customer satisfaction.

Duration

6 Months

Credits

17 credits

Cost

Total Tuition/Fees $2,319.00 Textbook/Supplies Cost $434.22Show more

Format

In-Person

Program Pathways

Credentials this program stacks toward

Program Pathway to Hospitality ManagementFrom The University of Tennessee

Program Details

Detailed information about this program

No detailed information available.

Requirements

What you need to earn this credential

No requirements listed.

Financial Aid

Eligible funding programs

No funding information available.

Scholarships

No scholarships listed.

Administrative Assistant Technology

Tennessee College of Applied Technology-Jackson

CertificateNon-degreeCIP: 52.0402

Duration

6 Months

Credits

17 credits

Cost

Total Tuition/Fees $2,319.00 Textbook/Supplies Cost $434.22Show more

Format

In-Person

Skills & Competencies

Skills developed through this program

Auto-populatedfrom O*NET via SOC 43-6014.00

Skills

Active ListeningSpeakingCoordinationReading ComprehensionService OrientationMonitoringSocial PerceptivenessCritical ThinkingManagement of Personnel ResourcesWritingTime ManagementInstructingNegotiation

Knowledge

English LanguageCustomer and Personal ServiceAdministration and ManagementAdministrativeComputers and ElectronicsEducation and TrainingPersonnel and Human ResourcesMathematicsFood ProductionProduction and ProcessingHistory and ArcheologyCommunications and MediaSales and Marketing

Abilities

Oral ComprehensionWritten ComprehensionOral ExpressionWritten ExpressionSpeech RecognitionSpeech ClarityProblem SensitivityDeductive ReasoningInformation OrderingNear VisionInductive ReasoningFluency of IdeasFar Vision

Tasks

Answer telephones and give information to callers, take messages, or transfer calls to appropriate i
Greet visitors or callers and handle their inquiries or direct them to the appropriate persons accor
Create, maintain, and enter information into databases.
Manage and maintain executives' schedules.
Make travel arrangements for executives.
Prepare invoices, reports, memos, letters, financial statements, and other documents, using word pro
Keep track of employees' time.
Supervise the work of office, administrative, or customer service employees to ensure adherence to q
Resolve customer complaints or answer customers' questions regarding policies and procedures.
Provide employees with guidance in handling difficult or complex problems or in resolving escalated
Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints.
Participate in financial activities, such as the setting of room rates, the establishment of budgets
Confer and cooperate with other managers to ensure coordination of hotel activities.
Resolve customer complaints regarding food service.
Train workers in food preparation, and in service, sanitation, and safety procedures.
Assign duties, responsibilities, and work stations to employees in accordance with work requirements
Describe tour points of interest to group members, and respond to questions.
Escort individuals or groups on cruises, sightseeing tours, or through places of interest, such as i
Monitor visitors' activities to ensure compliance with establishment or tour regulations and safety
Provide customer service by greeting and assisting customers and responding to customer inquiries an
Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in
Examine merchandise to ensure that it is correctly priced and displayed and that it functions as adv

Technology

Document management softwareGraphics or photo imaging softwareWeb page creation and editing softwareDesktop publishing softwareAccounting softwareCustomer relationship management CRM softwareHuman resources softwareData base user interface and query softwareElectronic mail softwarePoint of sale POS softwareWord processing softwareOperating system softwareFacilities management softwareFinancial analysis softwareInventory management softwareInternet browser softwareVideo creation and editing software

Tools

Data input scannersDesktop computersDictation equipmentDigital camerasHandheld calculatorsHandheld computersLaptop computersLaser facsimile machinesMobile phonesMulti-line telephone systemsPagersPersonal computersPersonal digital assistants PDAPhotocopiersPhotocopying equipment10-key calculatorsElectric typewritersLiquid crystal display LCD video projectorsComputer data input scannersComputer laser printersLiquid crystal display LCD projectorsPostal scalesScannersVoice mail systemsCash registersCredit card processing machinesPrivate automatic branch exchange PABX systemsBarcode scannersCard readersLinear imaging scanners

Work Values

SupportRelationshipsWorking ConditionsAchievementRecognitionIndependence

Career Pathways

Occupations this program prepares you for