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  1. Programs
  3. Computer Information Systems

Computer Information Systems

Tennessee College of Applied Technology-Jackson

DiplomaNon-degreeCIP: 52.0407

Become a contributor for free to openly demonstrate student outcomes, industry alignment & eligibility criteria.

The industries relating to the installation, operation, support, and securing of computer and network information systems are ever-expanding and challenging fields that offer various vocational opportunities to those pursuing a career in this occupational area.

Duration

20 Months

Credits

35 credits

Cost

Total Tuition/Fees $7,245.00 Textbook/Supplies Cost $1,750.00Show moreShow less

Format

In-Person

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Program Pathways

Credentials this program stacks toward

No program pathways.

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Program Details

Detailed information about this program

No detailed information available.

Requirements

What you need to earn this credential

No requirements listed.

Financial Aid

Eligible funding programs

No funding information available.

Scholarships

No scholarships listed.

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Locations

Where this program is offered

No locations specified.

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Related Programs

Programs related to this one

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Skills & Competencies

Skills developed through this program

Auto-populated·from O*NET via SOC 15-1299.00

Skills

Reading ComprehensionActive ListeningWritingSpeakingTime ManagementCritical ThinkingMonitoringService OrientationSocial PerceptivenessComplex Problem SolvingJudgment and Decision MakingActive LearningCoordination

Knowledge

English LanguageCustomer and Personal ServiceAdministrativeAdministration and ManagementComputers and ElectronicsMathematicsEngineering and TechnologyLaw and GovernmentPersonnel and Human Resources

Abilities

Oral ComprehensionWritten ComprehensionWritten ExpressionNear VisionSpeech RecognitionSpeech ClarityInformation OrderingOral ExpressionProblem SensitivityDeductive ReasoningFinger DexterityPerceptual SpeedSelective Attention

Tasks

  • Troubleshoot program and system malfunctions to restore normal functioning.
  • Provide staff and users with assistance solving computer-related problems, such as malfunctions and
  • Test, maintain, and monitor computer programs and systems, including coordinating the installation o
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate i
  • Greet visitors or callers and handle their inquiries or direct them to the appropriate persons accor
  • Create, maintain, and enter information into databases.
  • Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems,
  • Answer telephones, direct calls, and take messages.
  • Communicate with customers, employees, and other individuals to answer questions, disseminate or exp
  • Locate and correct data entry errors, or report them to supervisors.
  • Compile, sort, and verify the accuracy of data before it is entered.
  • Compare data with source documents, or re-enter data in verification format to detect errors.
  • Process, verify, and maintain personnel related documentation, including staffing, recruitment, trai
  • Record data for each employee, including such information as addresses, weekly earnings, absences, a
  • Explain company personnel policies, benefits, and procedures to employees or job applicants.

Technology

Data base user interface and query softwareDocument management softwareWord processing softwareGraphics or photo imaging softwareDesktop publishing softwareHuman resources softwareWeb platform development softwareData base management system softwareWeb page creation and editing softwareCustomer relationship management CRM softwareMedical softwareVideo conferencing softwareComputer based training softwareCalendar and scheduling softwareOffice suite software

Tools

Data input scannersDesktop computersDictation equipmentDigital camerasHandheld calculatorsHandheld computersLaptop computersLaser facsimile machinesMobile phonesMulti-line telephone systemsPagersPersonal computersPersonal digital assistants PDAPhotocopiersPhotocopying equipment10-key calculatorsComputer laser printersComputer terminalsDigital duplicating machinesElectric typewritersLetter folding machinesComputer data input scannersComputer inkjet printersComputer keyboardsMultiline telephone systemsPhoto composing perforatorsDocument binding equipmentMainframe computersScanners

Work Values

SupportRelationshipsWorking ConditionsAchievementRecognitionIndependence
Career Pathways

Occupations this program prepares you for

  • Computer Occupations, All Other15-1299.00
  • Secretaries and Administrative Assistants, Except Legal, Medical, and Executive43-6014.00
  • Office Clerks, General43-9061.00
  • Data Entry Keyers43-9021.00
  • Human Resources Assistants, Except Payroll and Timekeeping43-4161.00
What You'll Learn

Key competencies developed through this program

Auto-populated·from NSX Competency Framework

Mastery: developing (Level 2)(based on Diploma)

  • System malfunctions — diagnose and resolve routine hardware and software issues with reduced oversight using established diagnostic tools in a mid-size enterprise IT department.
  • User-reported computer problems — analyze patterns across multiple tickets and apply independent judgment to recommend solutions in a corporate support environment.
  • Computer programs and systems — test, maintain, and monitor on a scheduled basis, coordinating minor installation activities across departmental teams.
  • Business process data — use database management system software to develop and run queries that support operational reporting with moderate complexity.
  • Technical findings — communicate clearly in written reports and verbal briefings to non-technical stakeholders in a business technology context.
  • Web platform development software — configure and update internal web applications to support business workflows with limited supervisory review.
  • Critical thinking — apply deductive reasoning to evaluate multiple possible causes of recurring system performance issues in a production environment.
  • Cloud-based management software — administer routine provisioning and de-provisioning of user accounts and resources within established security policies.
  • Integrated production workflows — contribute to computer-assisted analysis of business problems by modeling data scenarios using spreadsheet and database tools.
  • Active learning — self-study emerging software tools and apply acquired knowledge to improve resolution efficiency on assigned support cases.

Some details on this page are auto-populated from public workforce data sources: O*NET (opens in new tab), BLS (opens in new tab), College Scorecard (opens in new tab), DOL Training Provider Results (opens in new tab), NSX (opens in new tab). Provided in partnership with LER.me Career Intelligence.

Student Outcomes

Performance metrics for this program

Auto-populated·from Scorecard + DOL
Completion Rate
73%
Placement Rate
79%