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  1. Programs
  3. Information Technology Systems Management

Information Technology Systems Management

Tennessee College of Applied Technology-McKenzie

DiplomaNon-degreeCIP: 11.0901

Become a contributor for free to openly demonstrate student outcomes, industry alignment & eligibility criteria.

The Information Technology Systems Management program provides the knowledge and applicable skills necessary for an individual to work in Information Technology related disciplines.The program consists of studies in the following areas: installation and configuration of all major operating systems, networking, security, diagnostics, VoIP, Linux and Enterprise Networking with Cisco Systems.

Duration

20 Months

Credits

58 credits

Cost

Total Tuition/Fees $6,680.00 Textbook/Supplies Cost $1,840.79Show moreShow less

Format

In-Person

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Program Pathways

Credentials this program stacks toward

  • Program Pathway to Information TechnologyFrom The University of Tennessee
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Program Details

Detailed information about this program

No detailed information available.

Requirements

What you need to earn this credential

No requirements listed.

Financial Aid

Eligible funding programs

No funding information available.

Scholarships

No scholarships listed.

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Locations

Where this program is offered

  • McKenzie, Tennessee

    16940 Highland Dr, McKenzie, Tennessee, 38201

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Related Programs

Programs related to this one

No related programs.

Skills & Competencies

Skills developed through this program

Auto-populated·from O*NET via SOC 15-1244.00

Skills

Critical ThinkingReading ComprehensionJudgment and Decision MakingActive ListeningSpeakingComplex Problem SolvingActive LearningWritingSystems AnalysisMonitoringSystems EvaluationProgrammingTroubleshootingInstructingLearning StrategiesOperations MonitoringCoordination

Knowledge

Computers and ElectronicsEnglish LanguageCustomer and Personal ServiceEngineering and TechnologyTelecommunicationsEducation and TrainingMathematicsAdministration and ManagementMedicine and Dentistry

Abilities

Problem SensitivityWritten ComprehensionInformation OrderingOral ExpressionDeductive ReasoningOral ComprehensionInductive ReasoningNear VisionWritten ExpressionSpeech RecognitionCategory FlexibilitySpeech ClarityFluency of IdeasOriginality

Tasks

  • Maintain and administer computer networks and related computing environments, including computer har
  • Perform data backups and disaster recovery operations.
  • Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and re
  • Develop disaster recovery plans.
  • Develop or recommend network security measures, such as firewalls, network security audits, or autom
  • Develop and implement solutions for network problems.
  • Back up network data.
  • Configure security settings or access permissions for groups or individuals.
  • Analyze and report computer network security breaches or attempted breaches.
  • Develop plans to safeguard computer files against accidental or unauthorized modification, destructi
  • Monitor current reports of computer viruses to determine when to update virus protection systems.
  • Encrypt data transmissions and erect firewalls to conceal confidential information as it is being tr
  • Prepare course materials, such as syllabi, homework assignments, and handouts.
  • Compile, administer, and grade examinations or assign this work to others.
  • Prepare and deliver lectures to undergraduate or graduate students on topics such as programming, da
  • Consult with users, administrators, and engineers to identify business and technical requirements fo
  • Implement system renovation projects in collaboration with technical staff, engineering consultants,
  • Keep abreast of changes in industry practices and emerging telecommunications technology by reviewin
  • Translate nursing practice information between nurses and systems engineers, analysts, or designers,
  • Use informatics science to design or implement health information technology applications for resolu
  • Develop or implement policies or practices to ensure the privacy, confidentiality, or security of pa
  • Troubleshoot program and system malfunctions to restore normal functioning.
  • Provide staff and users with assistance solving computer-related problems, such as malfunctions and
  • Test, maintain, and monitor computer programs and systems, including coordinating the installation o
  • Write code to perform desired actions.
  • Direct daily operations of department, analyzing workflow, establishing priorities, developing stand
  • Meet with department heads, managers, supervisors, vendors, and others, to solicit cooperation and r
  • Review project plans to plan and coordinate project activity.
  • Oversee the daily performance of computer systems.
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating s
  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolv
  • Analyze user needs and software requirements to determine feasibility of design within time and cost
  • Develop or direct software system testing or validation procedures, programming, or documentation.
  • Confer with systems analysts, engineers, programmers and others to design systems and to obtain info

Technology

Development environment softwareAccess softwareInternet directory services softwareDocument management softwareObject or component oriented development softwareWord processing softwareVideo creation and editing softwareNetwork monitoring softwareTransaction security and virus protection softwareWeb platform development softwareGraphics or photo imaging softwareData base user interface and query softwareData base management system softwareEnterprise resource planning ERP softwareOperating system softwareConfiguration management softwareWeb page creation and editing softwareComputer based training softwareComputer aided design CAD softwareHelpdesk or call center softwareMedical softwareGeographic information systemAnalytical or scientific softwareRequirements analysis and system architecture softwareCustomer relationship management CRM softwareDesktop publishing software

Tools

Asynchronous transfer mode ATM analyzersBit error rate testers BERTCable verifiersCommunications analyzersComputer tool kitsDesktop computersLoad balancersMainframe computersNetwork analyzersNetwork switchesNotebook computersOptical spectrum analyzersOptical time domain reflectometers OTDRPower metersPowerline monitorsBackup serversBroadband aggregation equipmentCable analyzersCable qualification testersChannel banksCommunication cable testersComputer network routersComputer network switchesDomain name servers DNSFiber optic power metersFile serversFirewall equipmentCable testersCaching enginesCisco Systems Cisco Application Visibility and Management AVM Traffic Collector

Work Values

Working ConditionsSupportAchievementRecognitionIndependenceRelationships
Career Pathways

Occupations this program prepares you for

  • Network and Computer Systems Administrators15-1244.00
  • Computer Network Architects15-1241.00
  • Computer Network Support Specialists15-1231.00
  • Information Security Analysts15-1212.00
  • Computer Science Teachers, Postsecondary25-1021.00
  • Telecommunications Engineering Specialists15-1241.01
  • Health Informatics Specialists15-1211.01
  • Computer Systems Analysts15-1211.00
  • Computer and Information Systems Managers11-3021.00
What You'll Learn

Key competencies developed through this program

Auto-populated·from NSX Competency Framework

Mastery: developing (Level 2)(based on Diploma)

  • Computer networks and related computing environments — administer and maintain with reduced oversight across hardware, software, and configuration layers in a mid-sized enterprise.
  • Disaster recovery operations — execute and validate restoration procedures following documented recovery plans in a business-critical server environment.
  • Hardware, software, and network faults — diagnose and resolve using structured troubleshooting methodologies and replace defective components in a production network.
  • Email platforms and endpoint virus protection software — configure, monitor, and tune to meet organizational security standards in a corporate messaging environment.
  • Master console tools — operate to coordinate network access, monitor system performance, and respond to alerts across a multi-server enterprise environment.
  • Network performance metrics — analyze trend data to identify bottlenecks and recommend capacity adjustments in a growing organizational network.
  • Network security measures — plan and implement firewall rules, access controls, and patch schedules to protect data and systems in a regulated business environment.
  • Equipment performance records — analyze patterns over time to make informed repair-or-replacement recommendations to IT management.
  • Database management system software — maintain user accounts, permissions, and routine maintenance tasks in support of enterprise applications.
  • Technical findings and status updates — communicate clearly in written reports and verbal briefings to IT peers and non-technical stakeholders in a corporate setting.

Some details on this page are auto-populated from public workforce data sources: O*NET (opens in new tab), BLS (opens in new tab), College Scorecard (opens in new tab), DOL Training Provider Results (opens in new tab), NSX (opens in new tab). Provided in partnership with LER.me Career Intelligence.

Student Outcomes

Performance metrics for this program

Completion Rate
Not reported
Placement Rate
Not reported