Hospitality And Culinary Technology

Tennessee College of Applied Technology-Memphis

CertificateNon-degreeCIP: 52.0905

The Hospitality and Culinary Technology program is designed to provide the student with a thorough understanding of the best practices and skills used in the management, marketing and operations of retail stores, food services, lodging, attractions, recreation events and travel-related services.

Duration

8 Months

Credits

23 credits

Cost

Total Tuition/Fees $4,379.64 Textbook/Supplies Cost $1,499.64Show more

Format

In-Person

Program Pathways

Credentials this program stacks toward

Program Pathway to Hospitality ManagementFrom The University of Tennessee

Program Details

Detailed information about this program

No detailed information available.

Requirements

What you need to earn this credential

No requirements listed.

Financial Aid

Eligible funding programs

No funding information available.

Scholarships

No scholarships listed.

Hospitality And Culinary Technology

Tennessee College of Applied Technology-Memphis

CertificateNon-degreeCIP: 52.0905

Duration

8 Months

Credits

23 credits

Cost

Total Tuition/Fees $4,379.64 Textbook/Supplies Cost $1,499.64Show more

Format

In-Person

Skills & Competencies

Skills developed through this program

Auto-populatedfrom O*NET via SOC 41-3041.00

Skills

Service OrientationActive ListeningSpeakingReading ComprehensionCoordinationSocial PerceptivenessManagement of Personnel ResourcesMonitoringCritical ThinkingPersuasionJudgment and Decision MakingActive LearningNegotiationInstructingTime Management

Knowledge

Customer and Personal ServiceEnglish LanguageAdministration and ManagementSales and MarketingPersonnel and Human ResourcesFood ProductionEducation and TrainingGeographyComputers and ElectronicsMathematicsProduction and ProcessingHistory and ArcheologyCommunications and Media

Abilities

Speech RecognitionOral ComprehensionSpeech ClarityWritten ComprehensionOral ExpressionProblem SensitivityWritten ExpressionDeductive ReasoningNear VisionInformation OrderingFluency of IdeasSelective AttentionInductive ReasoningFar Vision

Tasks

Collect payment for transportation and accommodations from customer.
Plan, describe, arrange, and sell itinerary tour packages and promotional travel incentives offered
Converse with customer to determine destination, mode of transportation, travel dates, financial con
Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints.
Participate in financial activities, such as the setting of room rates, the establishment of budgets
Confer and cooperate with other managers to ensure coordination of hotel activities.
Count money and make bank deposits.
Establish standards for personnel performance and customer service.
Keep records required by government agencies regarding sanitation or food subsidies.
Resolve customer complaints regarding food service.
Train workers in food preparation, and in service, sanitation, and safety procedures.
Assign duties, responsibilities, and work stations to employees in accordance with work requirements
Describe tour points of interest to group members, and respond to questions.
Escort individuals or groups on cruises, sightseeing tours, or through places of interest, such as i
Monitor visitors' activities to ensure compliance with establishment or tour regulations and safety
Provide customer service by greeting and assisting customers and responding to customer inquiries an
Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in
Examine merchandise to ensure that it is correctly priced and displayed and that it functions as adv

Technology

Customer relationship management CRM softwareAccounting softwarePoint of sale POS softwareData base user interface and query softwareElectronic mail softwareInventory management softwareGraphics or photo imaging softwareCalendar and scheduling softwareBusiness intelligence and data analysis softwareFacilities management softwareFinancial analysis softwareTime accounting softwareObject or component oriented development softwareAnalytical or scientific softwareHuman resources softwareInternet browser softwareWeb page creation and editing softwareDocument management softwareDesktop publishing softwareVideo creation and editing software

Tools

Card readersComputer inkjet printersComputer laser printersCopy machinesLaser facsimile machinesMultiline telephone systemsPersonal computersPrinting calculatorsPublic address systemsTicket printing machines10-key calculatorsCash registersCredit card processing machinesDesktop computersHandheld computersLaptop computersMulti-line telephone systemsPrivate automatic branch exchange PABX systemsVoice mail systemsComputerized cash registersLaser printersNotebook computersPersonal digital assistants PDABarcode scannersLinear imaging scannersLong range charged coupled device CCD barcode scannersPoint of sale POS printersPoint of sale POS terminalsPoint of service scannersPoint of service workstations

Work Values

RelationshipsAchievementRecognitionIndependenceWorking ConditionsSupport

Career Pathways

Occupations this program prepares you for