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  1. Programs
  2. Information Technology

Information Technology

Tennessee College of Applied Technology-Murfreesboro

DiplomaNon-degreeCIP: 11.0103

Become a contributor for free to openly demonstrate student outcomes, industry alignment & eligibility criteria.

Students will be provided with first-hand knowledge of the software, hardware, and operation of computers, network devices, wireless, and other advanced technology used in the industry today. This includes building, repairing, troubleshooting, installing, networking, and servicing computers, network devices, firewalls, mobile devices, and other advanced IT/IS devices.

Duration

12 Months

Credits

58 credits

Cost

Total Tuition/Fees $4,461.00 Textbook/Supplies Cost $1,680.00Show moreShow less

Format

In-Person

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Program Pathways

Credentials this program stacks toward

  • Program Pathway to Information TechnologyFrom The University of Tennessee
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Program Details

Detailed information about this program

No detailed information available.

Requirements

What you need to earn this credential

No requirements listed.

Financial Aid

Eligible funding programs

No funding information available.

Scholarships

No scholarships listed.

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Locations

Where this program is offered

No locations specified.

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Related Programs

Programs related to this one

No related programs.

Skills & Competencies

Skills developed through this program

Auto-populated·from O*NET via SOC 15-1232.00

Skills

Reading ComprehensionCritical ThinkingActive ListeningSpeakingJudgment and Decision MakingComplex Problem SolvingWritingSystems AnalysisActive LearningMonitoringProgrammingSystems EvaluationCoordinationMathematicsTroubleshootingTime ManagementManagement of Personnel ResourcesOperations Monitoring

Knowledge

Computers and ElectronicsEnglish LanguageCustomer and Personal ServiceEngineering and TechnologyMathematicsTelecommunicationsAdministration and ManagementEducation and TrainingDesignMedicine and Dentistry

Abilities

Oral ComprehensionWritten ComprehensionOral ExpressionDeductive ReasoningInformation OrderingInductive ReasoningWritten ExpressionProblem SensitivityNear VisionSpeech RecognitionCategory FlexibilityFluency of IdeasSpeech ClarityMathematical ReasoningOriginality

Tasks

  • Oversee the daily performance of computer systems.
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating s
  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolv
  • Maintain and administer computer networks and related computing environments, including computer har
  • Perform data backups and disaster recovery operations.
  • Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and re
  • Manage project execution to ensure adherence to budget, schedule, and scope.
  • Confer with project personnel to identify and resolve problems.
  • Monitor or track project milestones and deliverables.
  • Design and validate clinical databases, including designing or testing logic checks.
  • Process clinical data, including receipt, entry, verification, or filing of information.
  • Generate data queries, based on validation checks or errors and omissions identified during data ent
  • Generate standard or custom reports summarizing business, financial, or economic data for review by
  • Maintain or update business intelligence tools, databases, dashboards, systems, or methods.
  • Manage timely flow of business intelligence information to users.
  • Troubleshoot program and system malfunctions to restore normal functioning.
  • Provide staff and users with assistance solving computer-related problems, such as malfunctions and
  • Test, maintain, and monitor computer programs and systems, including coordinating the installation o
  • Identify, analyze, and document problems with program function, output, online screen, or content.
  • Document software defects, using a bug tracking system, and report defects to software developers.
  • Develop testing programs that address areas such as database impacts, software scenarios, regression
  • Analyze user needs and software requirements to determine feasibility of design within time and cost
  • Develop or direct software system testing or validation procedures, programming, or documentation.
  • Confer with systems analysts, engineers, programmers and others to design systems and to obtain info
  • Develop data warehouse process models, including sourcing, loading, transformation, and extraction.
  • Verify the structure, accuracy, or quality of warehouse data.
  • Map data between source systems, data warehouses, and data marts.
  • Develop and document database architectures.
  • Collaborate with system architects, software architects, design analysts, and others to understand b
  • Develop database architectural strategies at the modeling, design and implementation stages to addre
  • Consult with users, administrators, and engineers to identify business and technical requirements fo
  • Implement system renovation projects in collaboration with technical staff, engineering consultants,
  • Keep abreast of changes in industry practices and emerging telecommunications technology by reviewin
  • Develop disaster recovery plans.
  • Develop or recommend network security measures, such as firewalls, network security audits, or autom
  • Develop and implement solutions for network problems.
  • Analyze problems to develop solutions involving computer hardware and software.
  • Apply theoretical expertise and innovation to create or apply new technology, such as adapting princ
  • Assign or schedule tasks to meet work priorities and goals.
  • Develop plans to safeguard computer files against accidental or unauthorized modification, destructi
  • Monitor current reports of computer viruses to determine when to update virus protection systems.
  • Encrypt data transmissions and erect firewalls to conceal confidential information as it is being tr
  • Translate nursing practice information between nurses and systems engineers, analysts, or designers,
  • Use informatics science to design or implement health information technology applications for resolu
  • Develop or implement policies or practices to ensure the privacy, confidentiality, or security of pa
  • Write code to perform desired actions.
  • Direct daily operations of department, analyzing workflow, establishing priorities, developing stand
  • Meet with department heads, managers, supervisors, vendors, and others, to solicit cooperation and r
  • Review project plans to plan and coordinate project activity.
  • Back up network data.

Technology

Development environment softwareObject or component oriented development softwareWord processing softwareDocument management softwareAccess softwareData base user interface and query softwareInternet directory services softwareData base management system softwareGraphics or photo imaging softwareEnterprise resource planning ERP softwareMedical softwareTransaction security and virus protection softwareNetwork monitoring softwareAnalytical or scientific softwareWeb platform development softwareProject management softwareCategorization or classification softwareData base reporting softwareWeb page creation and editing softwareBusiness intelligence and data analysis softwareStorage networking softwareCloud-based management softwareProcedure management softwareMetadata management softwareBackup or archival softwareComputer aided design CAD softwareHelpdesk or call center softwareVideo creation and editing softwareGeographic information systemRequirements analysis and system architecture softwareCustomer relationship management CRM softwareDesktop publishing softwareOperating system softwareConfiguration management software

Tools

Computer tool kitsDesktop computersDigital tapesMS-DOS-bootable disksMainframe computersMulti-line telephone systemsNetwork analyzersNotebook computersPower metersPunchdown toolsRedundant array of independent disks RAID systemsReflectometersScrewdriversWire crimpersAsynchronous transfer mode ATM analyzersBit error rate testers BERTCable verifiersCommunications analyzersLoad balancersNetwork switchesOptical spectrum analyzersOptical time domain reflectometers OTDRPowerline monitorsApplication serversLaptop computersLaser printersPersonal computersSmartphonesTablet computersUniversal serial bus USB flash drives

Work Values

RelationshipsWorking ConditionsAchievementSupportIndependenceRecognition
Career Pathways

Occupations this program prepares you for

  • Computer User Support Specialists15-1232.00
  • Network and Computer Systems Administrators15-1244.00
  • Information Technology Project Managers15-1299.09
  • Clinical Data Managers15-2051.02
  • Business Intelligence Analysts15-2051.01
  • Data Scientists15-2051.00
  • Software Quality Assurance Analysts and Testers15-1253.00
  • Software Developers15-1252.00
  • Data Warehousing Specialists15-1243.01
  • Database Architects15-1243.00
  • Telecommunications Engineering Specialists15-1241.01
  • Computer Network Architects15-1241.00
  • Computer and Information Research Scientists15-1221.00
  • Information Security Analysts15-1212.00
  • Health Informatics Specialists15-1211.01
  • Computer Systems Analysts15-1211.00
  • Computer and Information Systems Managers11-3021.00
What You'll Learn

Key competencies developed through this program

Auto-populated·from NSX Competency Framework

Mastery: developing (Level 2)(based on Diploma)

  • Routine hardware faults and software configuration errors — diagnose and resolve independently using diagnostic tools and knowledge base articles in a mid-sized business environment.
  • Operating systems and standard productivity applications — install, configure, and perform minor repairs on end-user machines with minimal oversight following approved specifications.
  • User inquiries about software operation and network connectivity — answer clearly and accurately, adapting explanations to non-technical audiences at a corporate help desk.
  • Equipment for new employee onboarding — set up and test including cables, peripherals, and licensed software in accordance with IT provisioning standards.
  • Technical manuals and vendor documentation — read and interpret to troubleshoot unfamiliar hardware or software issues within a defined support scope.
  • Communication logs and daily data transaction records — maintain and update consistently to ensure accurate documentation of all support activities.
  • System functioning during and after repairs — verify by entering commands and reviewing outputs to confirm resolution before closing support tickets.
  • Recurring user-reported problems — identify patterns across tickets and escalate systemic issues with supporting evidence to senior IT staff.
  • Internet directory services and remote support tools — use to locate resources and deliver remote assistance to distributed end users efficiently.
  • Basic user training on standard applications — provide informally in one-on-one sessions, adapting delivery to individual learning needs.

Some details on this page are auto-populated from public workforce data sources: O*NET (opens in new tab), BLS (opens in new tab), College Scorecard (opens in new tab), DOL Training Provider Results (opens in new tab), NSX (opens in new tab). Provided in partnership with LER.me Career Intelligence.

Student Outcomes

Performance metrics for this program

Auto-populated·from Scorecard + DOL
Completion Rate
69%
Placement Rate
51%