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My LER
My LER
  1. Programs
  3. RETAIL HOSPITALITY TOURISM MANAGEMENT

RETAIL HOSPITALITY TOURISM MANAGEMENT

The University of Tennessee-Knoxville

Doctoral DegreeCIP: 52.0901

Become a contributor for free to openly demonstrate student outcomes, industry alignment & eligibility criteria.

No description available.

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Program Pathways

Credentials this program stacks toward

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Program Details

Detailed information about this program

No detailed information available.

Requirements

What you need to earn this credential

No requirements listed.

Financial Aid

Eligible funding programs

No funding information available.

Scholarships

No scholarships listed.

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Locations

Where this program is offered

  • Knoxville, Tennessee

    527 Andy Holt Tower, Knoxville, Tennessee, 37996

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Related Programs

Programs related to this one

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Skills & Competencies

Skills developed through this program

Auto-populated·from O*NET via SOC 11-9179.02

Skills

CoordinationSpeakingActive ListeningCritical ThinkingService OrientationReading ComprehensionSocial PerceptivenessManagement of Personnel ResourcesMonitoringWritingJudgment and Decision MakingNegotiation

Knowledge

Customer and Personal ServiceAdministration and ManagementEnglish LanguageEducation and TrainingPersonnel and Human ResourcesAdministrativeMathematicsComputers and ElectronicsFood Production

Abilities

Oral ComprehensionOral ExpressionProblem SensitivityDeductive ReasoningSpeech RecognitionSpeech ClarityWritten ComprehensionWritten ExpressionInductive ReasoningFluency of IdeasInformation OrderingSelective AttentionNear Vision

Tasks

  • Respond to customer inquiries or complaints.
  • Schedule guest appointments.
  • Maintain client databases.
  • Maintain wellness- and fitness-related schedules, records, or reports.
  • Develop or coordinate fitness and wellness programs or services.
  • Recommend or approve new program or service offerings to promote wellness and fitness, produce reven
  • Direct or coordinate an organization's financial or budget activities to fund operations, maximize i
  • Confer with board members, organization officials, or staff members to discuss issues, coordinate ac
  • Prepare budgets for approval, including those for funding or implementation of programs.
  • Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints.
  • Participate in financial activities, such as the setting of room rates, the establishment of budgets
  • Confer and cooperate with other managers to ensure coordination of hotel activities.
  • Plan, organize, or lead group activities for customers, such as exercise routines, athletic events,
  • Plan programs of events or schedules of activities.
  • Talk to coworkers using electronic devices, such as computers and radios.
  • Count money and make bank deposits.
  • Establish standards for personnel performance and customer service.
  • Keep records required by government agencies regarding sanitation or food subsidies.

Technology

Data base user interface and query softwareDocument management softwareHuman resources softwareSpreadsheet softwareOffice suite softwareElectronic mail softwareAccounting softwareWeb page creation and editing softwareContent workflow softwareEnterprise application integration softwareFacilities management softwareFinancial analysis softwareCustomer relationship management CRM softwarePresentation softwareOperating system softwareTime accounting softwareObject or component oriented development softwareInventory management softwareAnalytical or scientific softwarePoint of sale POS software

Tools

Desktop computersElectronic cash registersLaser facsimile machinesMulti-line telephone systemsPayment processing terminalsPersonal computersTablet computersAutomated external defibrillators AEDAutomatic blood pressure cuffsBody fat calipersComputer laser printersElliptical trainersEmergency medical aid kitsExercise treadmillsFree weightsHeight measurement rulersLaptop computersLower body weight machinesManual blood pressure cuffsMeasuring tapesStationary exercise bicycles10-key calculatorsCash registersCredit card processing machinesHandheld computersPrivate automatic branch exchange PABX systemsVoice mail systemsComputerized cash registersLaser printersNotebook computers

Work Values

IndependenceRelationshipsAchievementRecognitionWorking ConditionsSupport
Career Pathways

Occupations this program prepares you for

  • Spa Managers11-9179.02
  • Fitness and Wellness Coordinators11-9179.01
  • Personal Service Managers, All Other11-9179.00
  • Lodging Managers11-9081.00
  • Entertainment and Recreation Managers, Except Gambling11-9072.00
  • Food Service Managers11-9051.00
What You'll Learn

Key competencies developed through this program

Auto-populated·from NSX Competency Framework

Mastery: advanced (Level 4)(based on Doctoral Degree)

  • Organizational service standards — define and institutionalize spa-wide guest experience protocols that align with brand positioning and drive measurable satisfaction outcomes.
  • Multi-location scheduling strategy — lead capacity planning across all spa facilities, setting policies that consistently maximize utilization and revenue generation.
  • Data governance and CRM strategy — establish enterprise-level client database practices that enable personalization, loyalty programming, and long-term retention growth.
  • Financial planning and accountability — direct annual budgeting, P&L oversight, and financial forecasting for a full spa operation or multi-site portfolio.
  • Compliance culture — champion organization-wide adherence to health, safety, and regulatory standards by embedding accountability into leadership and training structures.
  • Spa concept and programming vision — set strategic direction for all services, therapies, and wellness programs to differentiate the spa in a competitive market.
  • Marketing and brand leadership — lead comprehensive marketing strategy including partnerships, digital presence, and promotional planning to grow market share and guest acquisition.
  • Talent development system — design and oversee training curricula, mentorship programs, and career pathways that build a high-performing spa workforce.
  • Stakeholder and executive communication — present operational performance, strategic initiatives, and business cases to ownership, boards, or executive leadership using data-driven presentations.
  • Innovation and industry leadership — evaluate emerging spa trends, technologies, and wellness concepts, piloting new offerings that position the organization at the forefront of the industry.

Some details on this page are auto-populated from public workforce data sources: O*NET (opens in new tab), BLS (opens in new tab), College Scorecard (opens in new tab), DOL Training Provider Results (opens in new tab), NSX (opens in new tab). Provided in partnership with LER.me Career Intelligence.

Student Outcomes

Performance metrics for this program

Completion Rate
Not reported
Placement Rate
Not reported