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  1. Programs
  3. AIRCRAFT DISPATCH

AIRCRAFT DISPATCH

Tulsa Community College

CertificateCIP: 52.0410

Become a contributor for free to openly demonstrate student outcomes, industry alignment & eligibility criteria.

No description available.

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Program Pathways

Credentials this program stacks toward

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Program Details

Detailed information about this program

No detailed information available.

Requirements

What you need to earn this credential

No requirements listed.

Financial Aid

Eligible funding programs

No funding information available.

Scholarships

No scholarships listed.

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Locations

Where this program is offered

  • Tulsa, Oklahoma

    909 S. Boston Ave., Tulsa, Oklahoma, 74119

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Related Programs

Programs related to this one

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Skills & Competencies

Skills developed through this program

Auto-populated·from O*NET via SOC 43-5032.00

Skills

Active ListeningMonitoringTime ManagementReading ComprehensionSpeakingCoordinationCritical ThinkingNegotiationComplex Problem SolvingJudgment and Decision MakingService OrientationWriting

Knowledge

Administration and ManagementEnglish LanguageCustomer and Personal ServicePublic Safety and SecurityAdministrativeTransportationGeography

Abilities

Oral ComprehensionOral ExpressionDeductive ReasoningNear VisionWritten ComprehensionWritten ExpressionProblem SensitivitySelective AttentionInductive ReasoningCategory FlexibilitySpeech RecognitionSpeech ClarityInformation Ordering

Tasks

  • Schedule or dispatch workers, work crews, equipment, or service vehicles to appropriate locations, a
  • Prepare daily work and run schedules.
  • Confer with customers or supervising personnel to address questions, problems, or requests for servi
  • Negotiate shipping rates with freight carriers.
  • Arrange for special transport of sensitive cargoes, such as livestock, food, or medical supplies.
  • Arrange for applicable duties, taxes, or paperwork for customs clearance.
  • Negotiate and arrange transport of goods with shipping or freight companies.
  • Determine method of shipment and prepare bills of lading, invoices, and other shipping documents.
  • Track delivery progress of shipments.

Technology

Data base user interface and query softwareElectronic mail softwareMobile location based services softwareAviation ground support softwareCustomer relationship management CRM softwareComputer aided design CAD softwareHelpdesk or call center softwareMaterials requirements planning logistics and supply chain softwareCompliance softwareEnterprise resource planning ERP softwareProcurement softwareOffice suite softwareSpreadsheet software

Tools

Call management systems CMSCentralized traffic control unitsDesktop computersDispatch serversJob dispatch and vehicle tracking systemsMobile data terminal MDT equipmentMobile radiosMulti-line telephone systemsPersonal banking chamber PBC telephonesPersonal computersSignal controlsSwitch controlsTeletypewriters TTYTouch screen monitorsTower switching machinesLaptop computersLaser facsimile machinesCrow barsElectrical power unitForkliftsHammersHand trucksLaser printersMobile air-conditioning unitsRadio frequency identification RFID scannersStaple gunsSteel cuttersStraight trucksStrapping machinesTow tractors

Work Values

SupportIndependenceWorking ConditionsAchievementRelationshipsRecognition
Career Pathways

Occupations this program prepares you for

  • Dispatchers, Except Police, Fire, and Ambulance43-5032.00
  • Freight Forwarders43-5011.01
  • Cargo and Freight Agents43-5011.00
What You'll Learn

Key competencies developed through this program

Auto-populated·from NSX Competency Framework

Mastery: developing (Level 2)(based on Certificate)

  • Worker and vehicle deployment — schedule and dispatch crews or service vehicles to customer locations with minimal oversight using CRM or CAD dispatch software.
  • Daily work schedules — prepare complete run sheets independently, balancing route efficiency and staffing availability in a regional dispatch center.
  • Customer service calls — confer directly with customers to clarify service requests, resolve standard complaints, and confirm delivery timelines without escalation.
  • Two-way radio relay — transmit work orders, route changes, and operational updates to field inspectors and supervisors across multiple channels simultaneously.
  • Work order processing — receive, review, and close out service work orders accurately within required turnaround times in a moderate-volume dispatch environment.
  • Dispatch records management — maintain organized files of charges, inventory, and service history in a database user interface to support billing and audits.
  • Minor repair coordination — arrange routine equipment repairs with maintenance vendors to restore service schedules with limited supervisor involvement.
  • Unit utilization monitoring — track personnel and vehicle locations via mobile location-based services software to identify and resolve scheduling gaps proactively.
  • Time management under load — prioritize competing service calls and field communications during peak periods in a fast-paced transportation dispatch office.
  • Helpdesk software usage — log, update, and close customer service tickets accurately within a helpdesk or call-center platform used by the dispatch team.

Some details on this page are auto-populated from public workforce data sources: O*NET (opens in new tab), BLS (opens in new tab), College Scorecard (opens in new tab), DOL Training Provider Results (opens in new tab), NSX (opens in new tab). Provided in partnership with LER.me Career Intelligence.

Student Outcomes

Performance metrics for this program

Auto-populated·from Scorecard + DOL
Completion Rate
14%
Placement Rate
75%