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  1. Programs
  3. APPLIED COMPUTING & INFO SCIENCES

APPLIED COMPUTING & INFO SCIENCES

University of Louisiana at Lafayette

Doctoral Degree

Become a contributor for free to openly demonstrate student outcomes, industry alignment & eligibility criteria.

No description available.

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Program Pathways

Credentials this program stacks toward

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Program Details

Detailed information about this program

No detailed information available.

Requirements

What you need to earn this credential

No requirements listed.

Financial Aid

Eligible funding programs

No funding information available.

Scholarships

No scholarships listed.

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Locations

Where this program is offered

No locations specified.

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Related Programs

Programs related to this one

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Skills & Competencies

Skills developed through this program

Auto-populated·from O*NET via SOC 43-4171.00

Skills

SpeakingActive ListeningService OrientationReading ComprehensionCritical ThinkingSocial PerceptivenessWritingCoordination

Knowledge

Customer and Personal ServiceAdministrativeEnglish LanguageComputers and Electronics

Abilities

Oral ExpressionOral ComprehensionSpeech RecognitionSpeech ClarityWritten ComprehensionWritten ExpressionNear VisionSelective AttentionTime SharingProblem Sensitivity

Tasks

  • Operate telephone switchboard to answer, screen, or forward calls, providing information, taking mes
  • Greet persons entering establishment, determine nature and purpose of visit, and direct or escort th
  • Receive payment and record receipts for services.
  • Enter and update databases of contact information, such as names, addresses, and phone numbers.

Technology

Word processing softwareData base user interface and query softwareCalendar and scheduling softwareBilling and invoicing softwareCustomer relationship management CRM software

Tools

Credit card processing machinesData input scannersDesktop computersDictation equipmentElectric typewritersFiling CabinetsHandheld calculatorsLaser facsimile machinesMulti-line switchboardsMulti-line telephone systemsPersonal computersPhotocopying equipmentPostage machinesPublic address PA systemsScanners

Work Values

RelationshipsSupportAchievementIndependenceWorking ConditionsRecognition
Career Pathways

Occupations this program prepares you for

Auto-populated·from O*NET + BLS
Occupations matched to this program, with median wage, top wage, growth, and openings
SOCOccupationMethodWageGrowthOpenings
Match confidence: medium43-4171.00Receptionists and Information Clerkstitle_inference$37,230 median$48,870 top+0.04%30
What You'll Learn

Key competencies developed through this program

Auto-populated·from NSX Competency Framework

Mastery: advanced (Level 4)(based on Doctoral Degree)

  • Reception operations strategy — design and implement front-office workflows, protocols, and standards that improve efficiency and visitor experience organization-wide.
  • Staff onboarding and mentorship — train and coach new reception and administrative staff on call handling, scheduling tools, and customer service best practices.
  • Technology adoption leadership — evaluate, recommend, and lead rollout of new scheduling, CRM, or communication software across the administrative support function.
  • Service quality oversight — monitor reception performance metrics, identify gaps in service delivery, and implement corrective measures to uphold organizational standards.
  • Policy and procedure development — author and maintain front-desk operating procedures, including complaint-handling protocols and visitor management guidelines.
  • Cross-departmental coordination — serve as the primary liaison between reception operations and other business units to align information and scheduling priorities.
  • Escalated complaint governance — resolve the most complex or high-stakes customer and public complaints, setting precedent for how the organization handles sensitive cases.
  • Vendor and tool management — manage relationships with software providers and office service vendors, ensuring tools meet operational and compliance requirements.
  • Budget input for administrative resources — contribute to administrative staffing and technology budget discussions, justifying resource needs with operational data.
  • Organizational knowledge stewardship — maintain and update the authoritative repository of organizational information, ensuring all reception staff have accurate, current resources.

Some details on this page are auto-populated from public workforce data sources: O*NET (opens in new tab), BLS (opens in new tab), College Scorecard (opens in new tab), DOL Training Provider Results (opens in new tab), NSX (opens in new tab). Provided in partnership with LER.me Career Intelligence.

Student Outcomes

Performance metrics for this program

Auto-populated·from Scorecard + DOL
Completion Rate
33%
Placement Rate
76%