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University of Lynchburg

Post-Master's CertificateCIP: 51.0705

Become a contributor for free to openly demonstrate student outcomes, industry alignment & eligibility criteria.

No description available.

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Program Pathways

Credentials this program stacks toward

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Program Details

Detailed information about this program

No detailed information available.

Requirements

What you need to earn this credential

No requirements listed.

Financial Aid

Eligible funding programs

No funding information available.

Scholarships

No scholarships listed.

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Locations

Where this program is offered

  • Lynchburg, Virginia

    1501 Lakeside Dr, Lynchburg, Virginia, 24501-3113

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Related Programs

Programs related to this one

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Skills & Competencies

Skills developed through this program

Auto-populated·from O*NET via SOC 43-1011.00

Skills

CoordinationSpeakingReading ComprehensionActive ListeningMonitoringSocial PerceptivenessCritical ThinkingInstructing

Knowledge

Administration and ManagementCustomer and Personal ServiceEnglish LanguageAdministrativeComputers and Electronics

Abilities

Oral ComprehensionWritten ComprehensionOral ExpressionWritten ExpressionSpeech RecognitionSpeech ClarityProblem SensitivityDeductive ReasoningInformation OrderingInductive Reasoning

Tasks

  • Supervise the work of office, administrative, or customer service employees to ensure adherence to q
  • Resolve customer complaints or answer customers' questions regarding policies and procedures.
  • Provide employees with guidance in handling difficult or complex problems or in resolving escalated

Technology

Document management softwareHuman resources softwareOperating system softwareCustomer relationship management CRM softwareData base user interface and query software

Tools

10-key calculatorsComputer data input scannersComputer laser printersDesktop computersLaptop computersLaser facsimile machinesLiquid crystal display LCD projectorsMulti-line telephone systemsPersonal computersPhotocopiersPhotocopying equipmentPostal scalesScannersVoice mail systems

Work Values

SupportRelationshipsIndependenceWorking ConditionsAchievementRecognition
Career Pathways

Occupations this program prepares you for

  • First-Line Supervisors of Office and Administrative Support Workers43-1011.00
What You'll Learn

Key competencies developed through this program

Auto-populated·from NSX Competency Framework

Mastery: advanced (Level 4)(based on Post-Master's Certificate)

  • Organizational administrative standards and quality benchmarks — establish and champion across multiple teams or office locations at a strategic level.
  • Supervisory frameworks and operating procedures — design, document, and institutionalize to ensure consistency in office support operations organization-wide.
  • Emerging workforce challenges — anticipate and address by developing proactive talent acquisition, retention, and succession strategies for administrative functions.
  • Cross-departmental service delivery models — lead by aligning office and administrative support resources with broader organizational goals and priorities.
  • Culture of accountability and continuous improvement — cultivate among first-line supervisors and their teams through leadership modeling and structured feedback systems.
  • Financial and accounting software outputs — interpret at an executive level to inform staffing, budgeting, and resource allocation decisions for administrative divisions.
  • Project management initiatives affecting administrative operations — lead organization-wide, coordinating timelines, stakeholder communication, and deliverable accountability.
  • Policy development for customer service and administrative compliance — author and advocate for at the organizational level, ensuring regulatory alignment and staff understanding.
  • Leadership development curricula for emerging and developing supervisors — design and deliver to build a strong pipeline of capable office management talent.
  • Performance metrics and reporting systems — architect and oversee to provide senior leadership with actionable insights on administrative workforce effectiveness.

Some details on this page are auto-populated from public workforce data sources: O*NET (opens in new tab), BLS (opens in new tab), College Scorecard (opens in new tab), DOL Training Provider Results (opens in new tab), NSX (opens in new tab). Provided in partnership with LER.me Career Intelligence.

Student Outcomes

Performance metrics for this program

Auto-populated·from Scorecard + DOL
Completion Rate
50%
Placement Rate
50%