Information and Library Science (ILS) | University of Maine at Augusta

Skills & Competencies

Skills developed through this program

Auto-populatedfrom O*NET via SOC 25-4031.00

Skills

Reading ComprehensionActive ListeningSpeakingService OrientationLearning StrategiesSocial PerceptivenessCoordinationCritical Thinking

Knowledge

Customer and Personal ServiceEnglish LanguageAdministrativeComputers and ElectronicsEducation and Training

Abilities

Oral ComprehensionOral ExpressionWritten ComprehensionNear VisionSpeech RecognitionSpeech ClarityCategory FlexibilityWritten ExpressionDeductive ReasoningInformation Ordering

Tasks

Reserve, circulate, renew, and discharge books and other materials.
Answer routine telephone or in-person reference inquiries, referring patrons to librarians for furth
Help patrons find and use library resources, such as reference materials, audio-visual equipment, co
Open and close the library.

Technology

Document management softwareWeb page creation and editing softwareGraphics or photo imaging softwareDesktop publishing softwareData base user interface and query software

Tools

Barcode scannersBookmobilesCash registersDesktop computersDigital video disk DVD playersFilm projectorsLaptop computersMicrofiche readersMicrofilm printersMicrofilm readersMulti-line telephone systemsPersonal computersPhotocopying equipmentScannersVideo cassette recorders VCR

Work Values

RelationshipsSupportWorking ConditionsIndependenceAchievementRecognition

Career Pathways

Occupations this program prepares you for

Auto-populatedfrom O*NET + BLS

Occupations matched to this program, with median wage, top wage, growth, and openings
SOC	Occupation	Method	Wage	Growth	Openings
Match confidence: medium25-4031.00	Library Technicians	title_inference	—	—	—

Program Pathways

Credentials this program stacks toward

No program pathways.

What You'll Learn

Key competencies developed through this program

Auto-populatedfrom NSX Competency Framework

Mastery: developing (Level 2)(based on Associate's Degree)

Circulation workflow — manage daily reserve, circulation, renewal, and discharge operations with minimal oversight, troubleshooting common system errors in library management software.
Reference assistance — answer a broad range of routine reference and reader-advisory questions independently, applying knowledge of print and electronic resources to direct patrons effectively.
Patron technology support — guide users through database searches, e-resource access, and audio-visual equipment use, providing step-by-step technical assistance at a library service desk.
Collection processing — catalog and prepare both print and non-print materials using established classification schedules, ensuring accurate metadata entry in the library's integrated system.
Patron account maintenance — update, correct, and audit borrower records in the library database, applying data-quality standards to maintain accurate circulation files.
Classroom and teacher support — locate curriculum-aligned materials and assist students with research projects in coordination with instructional staff in a school or academic library.
Spreadsheet and database tools — compile circulation statistics and overdue reports using spreadsheet and database query software to support routine collection and service reporting.
Interlibrary coordination — process incoming and outgoing interlibrary loan requests according to network protocols, tracking item status and communicating updates to patrons.
Shelving accuracy — conduct shelf-reading assignments and identify misshelved or damaged items, flagging issues for cataloging or repair staff in a mid-sized library collection.
Social perceptiveness — recognize patron discomfort or confusion during service interactions and adjust communication approach to provide clear, accessible assistance in a diverse library community.

Program Details

Detailed information about this program

No detailed information available.

Requirements

What you need to earn this credential

No requirements listed.

Financial Aid

Eligible funding programs

No funding information available.

Scholarships

No scholarships listed.