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My LER
My LER
  1. Programs
  3. COMMERCIAL BANKING

COMMERCIAL BANKING

University of Oklahoma-Norman Campus

Post-Master's CertificateCIP: 52.0803

Become a contributor for free to openly demonstrate student outcomes, industry alignment & eligibility criteria.

No description available.

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Program Pathways

Credentials this program stacks toward

No program pathways.

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Program Details

Detailed information about this program

No detailed information available.

Requirements

What you need to earn this credential

No requirements listed.

Financial Aid

Eligible funding programs

No funding information available.

Scholarships

No scholarships listed.

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Locations

Where this program is offered

  • Norman, Oklahoma

    660 Parrington Oval, Norman, Oklahoma, 73019-3072

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Related Programs

Programs related to this one

No related programs.

Skills & Competencies

Skills developed through this program

Auto-populated·from O*NET via SOC 43-4141.00

Skills

Active ListeningSpeakingReading ComprehensionCritical ThinkingSocial PerceptivenessWritingService OrientationMonitoringComplex Problem SolvingCoordinationJudgment and Decision MakingTime ManagementPersuasionActive Learning

Knowledge

Customer and Personal ServiceEnglish LanguageAdministrativeMathematicsLaw and GovernmentComputers and ElectronicsEconomics and AccountingSales and MarketingPublic Safety and SecurityEducation and Training

Abilities

Oral ComprehensionOral ExpressionWritten ComprehensionNear VisionSpeech RecognitionProblem SensitivitySpeech ClarityWritten ExpressionDeductive ReasoningInformation OrderingInductive ReasoningNumber FacilityCategory FlexibilitySelective Attention

Tasks

  • Perform teller duties as required.
  • Compile information about new accounts, enter account information into computers, and file related f
  • Collect and record customer deposits and fees and issue receipts, using computers.
  • Verify and examine information and accuracy of loan application and closing documents.
  • Assemble and compile documents for loan closings, such as title abstracts, insurance forms, loan for
  • Record applications for loan and credit, loan information, and disbursements of funds, using compute
  • Keep records of customers' charges and payments.
  • Compile and analyze credit information gathered by investigation.
  • Obtain information about potential creditors from banks, credit bureaus, and other credit services,
  • Balance currency, coin, and checks in cash drawers at ends of shifts and calculate daily transaction
  • Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.
  • Monitor bank vaults to ensure cash balances are correct.
  • Record information about financial status of customers and status of collection efforts.
  • Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit
  • Locate and monitor overdue accounts, using computers and a variety of automated systems.
  • Calculate clients' available monthly income to meet debt obligations.
  • Explain services or policies to clients, such as debt management program rules, advantages and disad
  • Create debt management plans, spending plans, or budgets to assist clients to meet financial goals.

Technology

Accounting softwareData base user interface and query softwareElectronic mail softwareFinancial analysis softwareEnterprise resource planning ERP softwareCustomer relationship management CRM softwareDesktop publishing softwareSpreadsheet softwareDocument management softwareInternet browser softwarePoint of sale POS softwareAccess softwareCategorization or classification softwareNetwork conferencing softwareInformation retrieval or search software

Tools

10-key calculatorsPersonal computersTeller terminalsComputer inkjet printersCopy machinesDocument scannersLaptop computersLaser facsimile machinesPrinting calculatorsComputer data input scannersComputer laser printersCredit card processing machinesElectric typewritersMultiline telephone systemsAutomatic teller machines ATMsCash advance terminalsCheck encodersCheck validation printersCheckwritersCurrency countersDesktop computersDocument printersFilmersJournal printersMicrofilmersOfficial check imprintersOnline video terminalsPassbook printersAmplified telephonesAutodialers

Work Values

SupportRelationshipsIndependenceAchievementWorking ConditionsRecognition
Career Pathways

Occupations this program prepares you for

  • New Accounts Clerks43-4141.00
  • Loan Interviewers and Clerks43-4131.00
  • Credit Authorizers, Checkers, and Clerks43-4041.00
  • Tellers43-3071.00
  • Bill and Account Collectors43-3011.00
  • Credit Counselors13-2071.00
What You'll Learn

Key competencies developed through this program

Auto-populated·from NSX Competency Framework

Mastery: advanced (Level 4)(based on Post-Master's Certificate)

  • Branch new accounts strategy — set direction by defining service standards, performance benchmarks, and compliance expectations across the department.
  • New accounts staff training programs — design and deliver to build competency in account opening procedures, software tools, and customer service techniques.
  • CRM and database systems — oversee configuration and usage standards to ensure data integrity and consistent account management practices branch-wide.
  • Cross-functional banking service delivery — lead by coordinating new accounts operations with teller, lending, and investment teams to meet customer financial goals.
  • Departmental performance metrics — analyze using financial analysis and ERP software to drive continuous improvement in account acquisition and retention.
  • Complex escalated customer situations — resolve at the executive level by applying deep judgment in compliance, ethics, and customer relationship management.
  • Sales and service culture — cultivate within the new accounts team through coaching, feedback cycles, and modeling effective customer engagement behaviors.
  • Regulatory compliance frameworks for new account operations — champion organization-wide, ensuring alignment with banking laws and institutional risk policies.
  • Technology adoption across the new accounts function — guide by evaluating emerging banking tools and leading implementation of upgraded software platforms.
  • Organizational new accounts policies and procedures — author and maintain to reflect current regulatory requirements, industry best practices, and institutional priorities.

Some details on this page are auto-populated from public workforce data sources: O*NET (opens in new tab), BLS (opens in new tab), College Scorecard (opens in new tab), DOL Training Provider Results (opens in new tab), NSX (opens in new tab). Provided in partnership with LER.me Career Intelligence.

Student Outcomes

Performance metrics for this program

Auto-populated·from Scorecard + DOL
Completion Rate
Not reported
Placement Rate
10%