Introduction to Operations Management

University of Pennsylvania

Micro-CredentialCIP: 52.0205

Provides insights into operations management concepts to improve productivity and efficiency.

Program Pathways

Credentials this program stacks toward

No program pathways.

Program Details

Detailed information about this program

No detailed information available.

Requirements

What you need to earn this credential

No requirements listed.

Financial Aid

Eligible funding programs

No funding information available.

Scholarships

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My LER

Introduction to Operations Management

University of Pennsylvania

Micro-CredentialCIP: 52.0205

Provides insights into operations management concepts to improve productivity and efficiency.

Skills & Competencies

Skills developed through this program

Auto-populatedfrom O*NET via SOC 51-1011.00

Skills

Active ListeningSpeakingCritical ThinkingMonitoringReading ComprehensionJudgment and Decision MakingCoordinationManagement of Personnel ResourcesTime ManagementComplex Problem SolvingWritingSocial PerceptivenessQuality Control AnalysisActive LearningSystems AnalysisSystems EvaluationInstructingLearning StrategiesMathematics

Knowledge

Administration and ManagementEnglish LanguageMathematicsCustomer and Personal ServiceProduction and ProcessingEngineering and TechnologyMechanicalPersonnel and Human ResourcesPublic Safety and SecurityEducation and TrainingComputers and ElectronicsTransportationChemistryAdministrativeEconomics and AccountingBuilding and ConstructionLaw and Government

Abilities

Oral ComprehensionOral ExpressionProblem SensitivityWritten ComprehensionDeductive ReasoningInductive ReasoningWritten ExpressionSpeech RecognitionInformation OrderingSpeech ClarityNear VisionMathematical ReasoningFluency of IdeasVisualizationPerceptual SpeedSelective Attention

Tasks

Enforce safety and sanitation regulations.
Keep records of employees' attendance and hours worked.
Inspect materials, products, or equipment to detect defects or malfunctions.
Inspect, test, and measure completed work, using devices such as hand tools or gauges to verify conf
Inspect and monitor work areas, examine tools and equipment, and provide employee safety training to
Interpret specifications, blueprints, or job orders to construct templates and lay out reference poi
Prepare and deliver lectures to undergraduate or graduate students on topics such as financial accou
Evaluate and grade students' class work, assignments, and papers.
Initiate, facilitate, and moderate classroom discussions.
Maintain databases of logistics information.
Remotely monitor the flow of vehicles or inventory, using Web-based logistics information systems to
Communicate with or monitor service providers, such as ocean carriers, air freight forwarders, globa
Identify cost-reduction or process-improvement logistic opportunities.
Analyze or interpret logistics data involving customer service, forecasting, procurement, manufactur
Prepare logistic strategies or conceptual designs for production facilities.
Evaluate the use of technologies, such as global positioning systems (GPS), radio-frequency identification (RFID), route navigation software, drone or robotic technology, or satellite linkup systems,
Maintain and develop positive business relationships with a customer's key personnel involved in, or
Develop an understanding of customers' needs and take actions to ensure that such needs are met.
Manage subcontractor activities, reviewing proposals, developing performance specifications, and ser
Inspect or review projects to monitor compliance with building and safety codes or other regulations
Develop or implement quality control programs.
Plan, schedule, or coordinate construction project activities to meet deadlines.
Direct how drone technology is used for site inspections and progress monitoring, ensuring accurate and timely project completion.
Direct operations, maintenance, or repair of hydroelectric power facilities.
Identify and communicate power system emergencies.
Maintain records of hydroelectric facility operations, maintenance, or repairs.
Train employees in power plant operations.
Manage safety programs at power generation facilities.
Review biomass operations performance specifications to ensure compliance with regulatory requiremen
Review logs, datasheets, or reports to ensure adequate production levels and safe production environ
Supervise production employees in the manufacturing of biofuels, such as biodiesel or ethanol.
Manage operations at biofuels power generation facilities, including production, shipping, maintenan
Provide direction to employees to ensure compliance with biofuels plant safety, environmental, or op
Supervise employees in geothermal power plants or well fields.
Oversee geothermal plant operations, maintenance, and repairs to ensure compliance with applicable s
Communicate geothermal plant conditions to employees.
Conduct employee safety training.
Stop production if serious product defects are present.
Review and update standard operating procedures or quality assurance manuals.
Monitor performance of quality control systems to ensure effectiveness and efficiency.
Set and monitor product standards, examining samples of raw products or directing testing during pro
Direct or coordinate production, processing, distribution, or marketing activities of industrial org
Review processing schedules or production orders to make decisions concerning inventory requirements
Direct daily operations of department, analyzing workflow, establishing priorities, developing stand
Meet with department heads, managers, supervisors, vendors, and others, to solicit cooperation and r
Review project plans to plan and coordinate project activity.
Develop budgets for security operations.
Identify, investigate, or resolve security breaches.
Plan, direct, or coordinate security activities to safeguard company employees, guests, or others on
Monitor the facility to ensure that it remains safe, secure, and well-maintained.

Technology

Computer aided design CAD softwareFacilities management softwareDocument management softwareWord processing softwareEnterprise resource planning ERP softwareCalendar and scheduling softwareData base user interface and query softwareIndustrial control softwareElectronic mail softwareObject or component oriented development softwareAnalytical or scientific softwareCustomer relationship management CRM softwareDesktop publishing softwareInventory management softwareMaterials requirements planning logistics and supply chain softwareGraphics or photo imaging softwareOffice suite softwareInternet browser softwareComputer aided manufacturing CAM softwareProject management softwareAccounting softwareComputer based training softwareInformation retrieval or search softwareGeographic information systemProcess mapping and design softwareBusiness intelligence and data analysis softwareEnterprise system management softwareDevelopment environment softwareSpreadsheet softwareContent workflow softwareVideo creation and editing softwareWeb platform development softwareData base management system softwareCommunications server softwareWeb page creation and editing softwareHuman resources software

Tools

Desktop computersHard hatsLaser printersLaser scannersNotebook computersOperator terminalsPersonal computersPersonal protective clothingRespiratorsSafety glassesSafety shoesCalipersDye penetrant inspection equipmentMainframe computersMeasuring tapesPlasma cuttersPortable drillsPortable welding equipmentProgrammable logic controllers PLCTwo way radiosCarousel slide projectorsCompact digital camerasCompact disk CD playersComputer data input scannersComputer laser printersComputer projectorsConference telephonesDigital calculatorsDigital video camerasDigital video disk DVD players

Work Values

IndependenceSupportAchievementRelationshipsWorking ConditionsRecognition

Career Pathways

Occupations this program prepares you for