Salesperson Parts (Apprenticeship Guideline) | U.S. Department of Labor (US DOL) Registered Apprenticeship

Skills & Competencies

Skills developed through this program

Auto-populatedfrom O*NET via SOC 41-2022.00

Skills

SpeakingActive ListeningPersuasionService OrientationReading ComprehensionSocial PerceptivenessCritical ThinkingMonitoring

Knowledge

Customer and Personal ServiceSales and MarketingAdministration and ManagementAdministrativeComputers and Electronics

Abilities

Oral ComprehensionOral ExpressionNear VisionWritten ComprehensionSpeech RecognitionSpeech ClarityInformation OrderingWritten ExpressionProblem SensitivityInductive Reasoning

Tasks

Receive payment or obtain credit authorization.
Assist customers, such as responding to customer complaints and updating them about back-ordered par
Fill customer orders from stock, and place orders when requested items are out of stock.

Technology

Document management softwareCustomer relationship management CRM softwareInventory management softwareSpreadsheet softwareOffice suite software

Tools

Computer laser printersDigital still camerasElectronic cash registersLaptop computersMicrofiche viewing equipmentMultiline telephone systemsPersonal computersTablet computersWarehouse forklifts

Work Values

RelationshipsIndependenceSupportWorking ConditionsAchievementRecognition

Career Pathways

Occupations this program prepares you for

Auto-populatedfrom O*NET + BLS

Occupations matched to this program, with median wage, top wage, growth, and openings
SOC	Occupation	Method	Wage	Growth	Openings
Match confidence: medium41-2022.00	Parts Salespersons	title_inference	—	—	—

Program Pathways

Credentials this program stacks toward

No program pathways.

What You'll Learn

Key competencies developed through this program

Auto-populatedfrom NSX Competency Framework

Mastery: developing (Level 2)(based on Apprenticeship)

Credit authorization — verify and process credit approvals independently, flagging exceptions to management when limits are exceeded.
Back-order communication — proactively update customers on delayed or out-of-stock parts and offer suitable substitutions from available inventory.
Stock replenishment — identify low-inventory conditions and place supplier orders through ERP or inventory management software with minimal oversight.
Multi-line telephone handling — manage concurrent phone orders efficiently, entering details accurately into CRM software during moderate call volume.
Inventory cycle counts — conduct routine stock counts, reconcile discrepancies, and adjust records in inventory management software.
Sales contracts — draft complete sales agreements and credit-account paperwork in compliance with store policies and standard templates.
Parts lookup — use electronic catalogs and computer displays to determine replacement part numbers and prices for a broad range of vehicle or equipment models.
Malfunction diagnosis support — evaluate worn or damaged parts brought in by customers and recommend correct replacements based on visual inspection and product knowledge.
Customer upselling — apply persuasion and product knowledge to suggest related accessories or consumables during routine sales transactions.
Time-sensitive order fulfillment — prioritize and sequence multiple customer orders to meet promised completion times on a busy parts floor.

Program Details

Detailed information about this program

No detailed information available.

Requirements

What you need to earn this credential

No requirements listed.

Financial Aid

Eligible funding programs

No funding information available.

Scholarships

No scholarships listed.