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  1. Programs
  3. Telecommunicator

Telecommunicator

U.S. Department of Labor (US DOL) Registered Apprenticeship

Competency-Based Apprenticeship

Become a contributor for free to openly demonstrate student outcomes, industry alignment & eligibility criteria.

No description available.

Format

In-Person

Eligibility Calculator

Which aid programs apply to this program?

Record QualityEligibility Calculators
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Program Pathways

Credentials this program stacks toward

No program pathways.

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Program Details

Detailed information about this program

No detailed information available.

Requirements

What you need to earn this credential

No requirements listed.

Financial Aid

Eligible funding programs

No funding information available.

Scholarships

No scholarships listed.

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Locations

Where this program is offered

  • Alabama

    Alabama

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Related Programs

Programs related to this one

No related programs.

Skills & Competencies

Skills developed through this program

Auto-populated·from O*NET via SOC 43-5031.00

Skills

Active ListeningSpeakingSocial PerceptivenessCoordinationService OrientationCritical ThinkingReading ComprehensionJudgment and Decision Making

Knowledge

Public Safety and SecurityLaw and GovernmentEnglish LanguageTelecommunicationsCustomer and Personal Service

Abilities

Oral ExpressionOral ComprehensionSpeech ClarityProblem SensitivitySelective AttentionSpeech RecognitionWritten ComprehensionDeductive ReasoningInformation OrderingInductive Reasoning

Tasks

  • Provide emergency medical instructions to callers.
  • Question callers to determine their locations and the nature of their problems to determine type of
  • Determine response requirements and relative priorities of situations, and dispatch units in accorda

Technology

Data base user interface and query softwareHelpdesk or call center softwareOffice suite softwareGeographic information systemMobile messaging service software

Tools

Automatic call distributing ACD consolesBase station radiosDesktop computersDigital recording equipmentIntercom systemsMainframe computersMainframe terminalsMobile data computersMulti-line telephone systemsPersonal computersRadio scannersSwitchboardsTelecommunication devices TDDTeletype terminalsTwo way radios

Work Values

RelationshipsSupportAchievementIndependenceWorking ConditionsRecognition
Career Pathways

Occupations this program prepares you for

Auto-populated·from O*NET + BLS
Occupations matched to this program, with median wage, top wage, growth, and openings
SOCOccupationMethodWageGrowthOpenings
Match confidence: medium43-5031.00Public Safety Telecommunicatorstitle_inference$50,730 median$78,110 top+3.52%360
What You'll Learn

Key competencies developed through this program

Auto-populated·from NSX Competency Framework

Mastery: emerging (Level 1)(based on Competency-Based Apprenticeship)

  • Incoming emergency telephone calls — receive and log under direct supervisor guidance in a public safety answering point.
  • Caller location and problem nature — identify by asking scripted questions during supervised shifts at a dispatch center.
  • Basic radio frequencies — monitor and report activity to a senior dispatcher during structured on-the-job training.
  • Emergency and non-emergency call types — distinguish and categorize following established classification protocols in a 911 center.
  • Call details and dispatch records — enter accurately into a computer-aided dispatch system under close supervision.
  • Small-scale maps and computer-screen location data — read and interpret with guidance to assist callers seeking directions.
  • Standard dispatch procedures — follow step-by-step when relaying initial information to responding units during training shifts.
  • Pre-approved emergency medical instructions — deliver verbatim to callers as directed by certified protocol cards and a supervising dispatcher.
  • Office suite and word processing software — use to complete basic administrative forms and shift documentation in the communications center.
  • Active listening skills — apply to capture essential caller information accurately during low-complexity calls under direct oversight.

Some details on this page are auto-populated from public workforce data sources: O*NET (opens in new tab), BLS (opens in new tab), College Scorecard (opens in new tab), DOL Training Provider Results (opens in new tab), NSX (opens in new tab). Provided in partnership with LER.me Career Intelligence.

Student Outcomes

Performance metrics for this program

Completion Rate
Not reported
Placement Rate
Not reported