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  1. Programs
  3. Medical Administrative Assistant

Medical Administrative Assistant

Wallace Community College Dothan

Short-Term Certificate

Become a contributor for free to openly demonstrate student outcomes, industry alignment & eligibility criteria.

Medical Administrative Assistant Short-Term Certificate prepares students for administrative positions in medical offices. Coursework includes medical terminology, medical office procedures, and electronic health records.

Credits

27 credits

Format

In-Person

Eligibility Calculator

Which aid programs apply to this program?

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Program Pathways

Credentials this program stacks toward

No program pathways.

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Program Details

Detailed information about this program

No detailed information available.

Requirements

What you need to earn this credential

No requirements listed.

Financial Aid

Eligible funding programs

No funding information available.

Scholarships

No scholarships listed.

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Locations

Where this program is offered

  • Alabama

    Alabama

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Related Programs

Programs related to this one

No related programs.

Skills & Competencies

Skills developed through this program

Auto-populated·from O*NET via SOC 43-6013.00

Skills

SpeakingActive ListeningService OrientationReading ComprehensionCoordinationComplex Problem SolvingWritingCritical Thinking

Knowledge

Customer and Personal ServiceEnglish LanguageAdministrativeMedicine and DentistryPersonnel and Human Resources

Abilities

Oral ComprehensionWritten ComprehensionOral ExpressionSpeech RecognitionSpeech ClarityNear VisionWritten ExpressionDeductive ReasoningInductive ReasoningInformation Ordering

Tasks

  • Answer telephones and direct calls to appropriate staff.
  • Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations.
  • Complete insurance or other claim forms.

Technology

Accounting softwareWord processing softwareMedical softwareBilling and invoicing softwareOffice suite software

Tools

Credit card processing machinesDesktop computersDictaphonesHospital intercom equipmentLaptop computersLaser facsimile machinesLaser printersMulti-line telephone systemsNotebook computersPersonal computersPhotocopying equipmentScannersSwitchboards

Work Values

RelationshipsSupportWorking ConditionsAchievementRecognitionIndependence
Career Pathways

Occupations this program prepares you for

  • Medical Secretaries and Administrative Assistants43-6013.00
What You'll Learn

Key competencies developed through this program

Auto-populated·from NSX Competency Framework

Mastery: emerging (Level 1)(based on Short-Term Certificate)

  • Incoming telephone calls — answer and route to appropriate clinical or administrative staff following scripted protocols in a supervised medical office setting.
  • Patient appointment requests — schedule and confirm using an electronic scheduling system under direct supervisor guidance in an outpatient clinic.
  • Insurance claim forms — complete basic fields with patient demographic data under close supervision using billing and invoicing software.
  • Visitors to the front desk — greet, ascertain the purpose of visit, and direct to the correct department following posted office procedures.
  • Medical records and correspondence — transmit via fax, e-mail, or postal mail using standard templates provided by the practice.
  • Patient intake documents — collect and organize into designated physical or electronic folders under supervisor direction in a clinical administrative area.
  • Laboratory results and routing slips — receive, sort, and deliver to the assigned provider or nurse using established office workflow charts.
  • Patient intake forms — assist patients in completing basic demographic and insurance fields during check-in under staff oversight.
  • Word processing software — produce simple letters and memos from dictation or template files with attention to spelling and formatting.
  • Office suite software — perform basic data entry into spreadsheets and databases as directed to support daily administrative tasks.

Some details on this page are auto-populated from public workforce data sources: O*NET (opens in new tab), BLS (opens in new tab), College Scorecard (opens in new tab), DOL Training Provider Results (opens in new tab), NSX (opens in new tab). Provided in partnership with LER.me Career Intelligence.

Student Outcomes

Performance metrics for this program

Completion Rate
Not reported
Placement Rate
Not reported