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  1. Programs
  3. Software Applications

Software Applications

Wallace Community College Dothan

Short-Term Certificate

Become a contributor for free to openly demonstrate student outcomes, industry alignment & eligibility criteria.

Software Applications Short-Term Certificate provides foundational training in computer software applications for office productivity.

Credits

9 credits

Format

In-Person

Eligibility Calculator

Which aid programs apply to this program?

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Program Pathways

Credentials this program stacks toward

No program pathways.

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Program Details

Detailed information about this program

No detailed information available.

Requirements

What you need to earn this credential

No requirements listed.

Financial Aid

Eligible funding programs

No funding information available.

Scholarships

No scholarships listed.

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Locations

Where this program is offered

  • Alabama

    Alabama

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Related Programs

Programs related to this one

No related programs.

Skills & Competencies

Skills developed through this program

Auto-populated·from O*NET via SOC 43-9061.00

Skills

Active ListeningReading ComprehensionSpeakingWritingCritical ThinkingService OrientationTime ManagementSocial PerceptivenessComplex Problem SolvingJudgment and Decision MakingMonitoring

Knowledge

English LanguageCustomer and Personal ServiceAdministrativeAdministration and ManagementComputers and ElectronicsTelecommunicationsEducation and Training

Abilities

Oral ExpressionOral ComprehensionWritten ComprehensionWritten ExpressionNear VisionSpeech RecognitionSpeech ClarityProblem SensitivityInformation OrderingDeductive Reasoning

Tasks

  • Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems,
  • Answer telephones, direct calls, and take messages.
  • Communicate with customers, employees, and other individuals to answer questions, disseminate or exp
  • Oversee the daily performance of computer systems.
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating s
  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolv

Technology

Word processing softwareDocument management softwareDesktop publishing softwareHuman resources softwareData base user interface and query softwareInternet directory services softwareDevelopment environment softwareGraphics or photo imaging software

Tools

10-key calculatorsComputer laser printersComputer terminalsData input scannersDesktop computersDictation equipmentDigital duplicating machinesElectric typewritersLaptop computersLaser facsimile machinesLetter folding machinesMulti-line telephone systemsPersonal computersPhotocopiersPhotocopying equipmentComputer tool kitsDigital tapesMS-DOS-bootable disksMainframe computersNetwork analyzersNotebook computersPower metersPunchdown toolsRedundant array of independent disks RAID systemsReflectometersScrewdriversWire crimpers

Work Values

RelationshipsSupportIndependenceWorking ConditionsAchievementRecognition
Career Pathways

Occupations this program prepares you for

  • Office Clerks, General43-9061.00
  • Computer User Support Specialists15-1232.00
What You'll Learn

Key competencies developed through this program

Auto-populated·from NSX Competency Framework

Mastery: emerging (Level 1)(based on Short-Term Certificate)

  • Office machines such as photocopiers and scanners — operate under direct supervision following step-by-step instructions in a general office setting.
  • Incoming telephone calls — answer, screen, and transfer to the appropriate party under supervisor guidance in a busy clerical environment.
  • Basic customer and employee inquiries — respond to using scripted or supervisor-approved answers at a front-desk or reception station.
  • Paper-based filing systems — sort and organize records alphabetically or numerically following established office protocols.
  • Incoming mail — open, sort, and route to designated recipients under direction in a multi-department office.
  • Data entry fields in standard office software — input information accurately into pre-formatted templates with frequent supervisor checks.
  • Written correspondence templates — copy and prepare outgoing mail using approved formats with proofreading support from a supervisor.
  • Office calendaring and scheduling software — locate and record appointment information under direct instruction in a clerical role.
  • Printed records and reports — review to locate specific information in response to straightforward staff or customer requests.
  • Word processing documents — create and format basic letters and memos following office style guides under close oversight.

Some details on this page are auto-populated from public workforce data sources: O*NET (opens in new tab), BLS (opens in new tab), College Scorecard (opens in new tab), DOL Training Provider Results (opens in new tab), NSX (opens in new tab). Provided in partnership with LER.me Career Intelligence.

Student Outcomes

Performance metrics for this program

Completion Rate
Not reported
Placement Rate
Not reported