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  1. Programs
  3. Change Management

Change Management

Waukesha County Technical College

CertificateAcademic

Become a contributor for free to openly demonstrate student outcomes, industry alignment & eligibility criteria.

Become an effective change agent in leading direct reports, work teams and other organizational stakeholders to achieve business goals. This program uses an application-based classroom approach, practicing skills both individually and in groups.

Credits

12 credits

Format

In-Person

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Program Pathways

Credentials this program stacks toward

No program pathways.

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Program Details

Detailed information about this program

No detailed information available.

Requirements

What you need to earn this credential

No requirements listed.

Financial Aid

Eligible funding programs

No funding information available.

Scholarships

No scholarships listed.

Visit Program Website
Locations

Where this program is offered

  • Wisconsin

    Wisconsin

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Related Programs

Programs related to this one

No related programs.

Skills & Competencies

Skills developed through this program

Auto-populated·from O*NET via SOC 13-1199.04

Skills

Active ListeningComplex Problem SolvingJudgment and Decision MakingCritical ThinkingWritingSpeakingActive LearningReading Comprehension

Knowledge

English LanguagePublic Safety and SecurityAdministration and ManagementCustomer and Personal ServiceComputers and Electronics

Abilities

Problem SensitivityInductive ReasoningOral ComprehensionWritten ComprehensionOral ExpressionWritten ExpressionDeductive ReasoningInformation OrderingFluency of IdeasSpeech Recognition

Tasks

  • Develop emergency management plans for recovery decision making and communications, continuity of cr
  • Test documented disaster recovery strategies and plans.
  • Develop disaster recovery plans for physical locations with critical assets, such as data centers.

Technology

Business intelligence and data analysis softwareDocument management softwareProject management softwareContent workflow softwareEnterprise resource planning ERP software

Tools

Computer laser printersComputer server equipmentDesktop computersMainframe computersMultiline telephone systemsPersonal computersStorage area network equipmentTablet computersTeleconferencing systems

Work Values

AchievementIndependenceWorking ConditionsRecognitionRelationshipsSupport
Career Pathways

Occupations this program prepares you for

Auto-populated·from O*NET + BLS
Occupations matched to this program, with median wage, top wage, growth, and openings
SOCOccupationMethodWageGrowthOpenings
Match confidence: medium13-1199.04Business Continuity Plannerstitle_inference———
What You'll Learn

Key competencies developed through this program

Auto-populated·from NSX Competency Framework

Mastery: developing (Level 2)(based on Certificate)

  • Emergency management plans for departmental continuity or temporary shutdown — develop with reduced oversight by applying standard frameworks to familiar organizational contexts.
  • Documented disaster recovery strategies — test through structured tabletop and simulation exercises, recording results and recommending corrective actions to plan owners.
  • Disaster recovery plans for physical locations with critical assets such as data centers — draft by coordinating with facilities and IT stakeholders in a corporate or government setting.
  • Call trees and communication protocols — maintain and periodically test to validate accuracy and responsiveness across departments during routine continuity exercises.
  • Business impact analyses — conduct independently for assigned departments, assessing recovery time periods and resource needs using accepted methodology.
  • IT application and network system blueprints — update on a defined schedule by liaising with technology teams to ensure documentation reflects current infrastructure.
  • Risk and continuity findings — communicate through written reports and oral briefings to departmental managers and program coordinators in multi-stakeholder environments.
  • Business intelligence and ERP software — use to extract and analyze operational data that informs continuity planning decisions across business units.
  • Opportunities for strategic risk mitigation related to regulatory or industry changes — identify and document with supporting analysis for leadership consideration.
  • Content workflow and presentation software — use to develop training materials and plan documentation that supports departmental awareness of continuity requirements.

Some details on this page are auto-populated from public workforce data sources: O*NET (opens in new tab), BLS (opens in new tab), College Scorecard (opens in new tab), DOL Training Provider Results (opens in new tab), NSX (opens in new tab). Provided in partnership with LER.me Career Intelligence.

Student Outcomes

Performance metrics for this program

Auto-populated·from Scorecard + DOL
Completion Rate
67%
Placement Rate
74%