Emergency Room Multi-Skill Healthcare Technology | Wayne County Community College District

Skills & Competencies

Skills developed through this program

Auto-populatedfrom O*NET via SOC 39-3093.00

Skills

SpeakingActive ListeningService OrientationSocial Perceptiveness

Knowledge

Customer and Personal ServiceEnglish Language

Abilities

Speech RecognitionOral ComprehensionSpeech ClarityOral ExpressionProblem SensitivityTrunk StrengthNear VisionWritten ComprehensionWritten ExpressionDeductive Reasoning

Tasks

Provide towels and sheets to clients in public baths, steam rooms, and restrooms.
Assign dressing room facilities, locker space, or clothing containers to patrons of athletic or bath
Check supplies to ensure adequate availability, and order new supplies when necessary.
Maintain or repair athletic equipment.

Technology

Web page creation and editing softwareSpreadsheet softwareInventory management softwareOffice suite softwareWord processing software

Tools

Desktop computersDust mopsFloor scrubbing machinesIndustrial clothes dryersIndustrial vacuum cleanersLight commercial washing machinesPersonal computersPool vacuumsPush broomsWasher extractorsWet mops

Work Values

RelationshipsSupportIndependenceWorking ConditionsAchievementRecognition

Career Pathways

Occupations this program prepares you for

Auto-populatedfrom O*NET + BLS

Occupations matched to this program, with median wage, top wage, growth, and openings
SOC	Occupation	Method	Wage	Growth	Openings
Match confidence: medium39-3093.00	Locker Room, Coatroom, and Dressing Room Attendants	title_inference	—	—	—

Program Pathways

Credentials this program stacks toward

No program pathways.

What You'll Learn

Key competencies developed through this program

Auto-populatedfrom NSX Competency Framework

Mastery: developing (Level 2)(based on Associate's Degree)

Towel and linen service — manage distribution and retrieval routines independently during a full shift in a steam room or restroom environment.
Locker and dressing room allocation — assign and track available spaces for multiple patrons simultaneously using facility records.
Supply inventory — monitor stock levels on a daily basis and initiate reorder requests using inventory management software when quantities fall below set thresholds.
Patron conduct — observe facility use throughout a shift and address minor rule violations calmly and consistently in an athletic club setting.
Cleaning standards — complete detailed cleaning of floors, benches, and locker units to facility hygiene standards without supervisory prompting.
Customer inquiries — explain facility costs, availability, policies, and procedures clearly to patrons using active listening and plain language.
Lost-and-found log — maintain an organized record of found items and reunite patrons with belongings using the facility's established tracking system.
Complaint escalation — document guest problems accurately and refer them to supervisors with relevant context to support timely resolution.
Spreadsheet software — update locker occupancy or supply usage data in a spreadsheet at regular intervals during a work shift.
Social perceptiveness — notice shifts in patron mood or behavior and adjust communication style to maintain a welcoming locker room atmosphere.

Program Details

Detailed information about this program

No detailed information available.

Requirements

What you need to earn this credential

No requirements listed.

Financial Aid

Eligible funding programs

No funding information available.

Scholarships

No scholarships listed.