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  1. Programs
  3. Floristry

Floristry

Western Kentucky University

CertificateCIP: 01.0608

Become a contributor for free to openly demonstrate student outcomes, industry alignment & eligibility criteria.

No description available.

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Program Pathways

Credentials this program stacks toward

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Program Details

Detailed information about this program

No detailed information available.

Requirements

What you need to earn this credential

No requirements listed.

Financial Aid

Eligible funding programs

No funding information available.

Scholarships

No scholarships listed.

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Locations

Where this program is offered

  • Bowling Green, Kentucky

    1906 College Heights Blvd, Bowling Green, Kentucky, 42101-1000

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Related Programs

Programs related to this one

No related programs.

Skills & Competencies

Skills developed through this program

Auto-populated·from O*NET via SOC 41-1011.00

Skills

Active ListeningSpeakingService OrientationCritical ThinkingMonitoringSocial PerceptivenessCoordinationManagement of Personnel Resources

Knowledge

Customer and Personal ServiceAdministration and ManagementSales and MarketingEnglish LanguageEducation and Training

Abilities

Oral ComprehensionOral ExpressionSpeech ClaritySpeech RecognitionProblem SensitivityDeductive ReasoningInformation OrderingNear VisionWritten ComprehensionWritten Expression

Tasks

  • Provide customer service by greeting and assisting customers and responding to customer inquiries an
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in
  • Examine merchandise to ensure that it is correctly priced and displayed and that it functions as adv

Technology

Document management softwareGraphics or photo imaging softwareDesktop publishing softwarePoint of sale POS softwareVideo creation and editing software

Tools

Adjustable widemouth pliersAdjustable wrenchesBarcode scannersCash registersCredit card processing machinesDesktop computersHammer pliersLaddersLaser facsimile machinesLaser printersMagnetic card readersMoney order terminalsPC magnetic card readersPersonal computersPersonal digital assistants PDA

Work Values

IndependenceRelationshipsWorking ConditionsSupportAchievementRecognition
Career Pathways

Occupations this program prepares you for

  • First-Line Supervisors of Retail Sales Workers41-1011.00
What You'll Learn

Key competencies developed through this program

Auto-populated·from NSX Competency Framework

Mastery: developing (Level 2)(based on Certificate)

  • Customer service interactions — manage greetings, inquiries, and routine complaints independently during a standard retail shift.
  • Sales associate scheduling — assign employees to specific duties and coverage zones based on daily store traffic patterns.
  • Merchandise condition and display — conduct regular floor walks to confirm products are correctly priced, stocked, and functioning as advertised.
  • Sales activity monitoring — track associate performance against daily targets and provide real-time coaching on the retail floor.
  • Difficult and complex sales — instruct staff on handling high-value or sensitive transactions using practiced store scripts and guidelines.
  • Cash reconciliation records — balance receipts, log discrepancies, and submit end-of-shift reports using POS and financial tracking software.
  • Purchase and requisition documentation — maintain accurate records of incoming stock and supply orders within the store's database system.
  • Team coordination — apply scheduling and time-management skills to align staffing levels with peak selling hours in a retail environment.
  • Customer feedback patterns — use social perceptiveness to identify recurring service gaps and report findings to store management.
  • New associate onboarding — demonstrate floor procedures and product knowledge to recently hired sales staff during initial training shifts.

Some details on this page are auto-populated from public workforce data sources: O*NET (opens in new tab), BLS (opens in new tab), College Scorecard (opens in new tab), DOL Training Provider Results (opens in new tab), NSX (opens in new tab). Provided in partnership with LER.me Career Intelligence.

Student Outcomes

Performance metrics for this program

Auto-populated·from Scorecard + DOL
Completion Rate
77%
Placement Rate
62%