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  1. Programs
  3. Certificate of Proficiency - Retail Management 38 Credits

Certificate of Proficiency - Retail Management 38 Credits

Whatcom Community College

CertificateCIP: 52.0212

Become a contributor for free to openly demonstrate student outcomes, industry alignment & eligibility criteria.

No description available.

Dates

Since Apr 2022

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Program Pathways

Credentials this program stacks toward

No program pathways.

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Program Details

Detailed information about this program

No detailed information available.

Requirements

What you need to earn this credential

No requirements listed.

Financial Aid

Eligible funding programs

No funding information available.

Scholarships

No scholarships listed.

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Locations

Where this program is offered

  • Bellingham, Washington

    237 W Kellogg Rd, Bellingham, Washington, 98226

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Related Programs

Programs related to this one

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Skills & Competencies

Skills developed through this program

Auto-populated·from O*NET via SOC 41-1011.00

Skills

Active ListeningSpeakingCritical ThinkingCoordinationMonitoringSocial PerceptivenessManagement of Personnel ResourcesReading ComprehensionService OrientationWritingInstructingLearning StrategiesActive LearningJudgment and Decision Making

Knowledge

Administration and ManagementEnglish LanguageCustomer and Personal ServiceEducation and TrainingMathematicsAdministrativeSales and MarketingEconomics and AccountingPersonnel and Human ResourcesProduction and Processing

Abilities

Oral ComprehensionOral ExpressionSpeech ClaritySpeech RecognitionProblem SensitivityDeductive ReasoningWritten ComprehensionWritten ExpressionInductive ReasoningInformation OrderingNear VisionFluency of Ideas

Tasks

  • Provide customer service by greeting and assisting customers and responding to customer inquiries an
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in
  • Examine merchandise to ensure that it is correctly priced and displayed and that it functions as adv
  • Prepare and deliver lectures to undergraduate or graduate students on topics such as financial accou
  • Evaluate and grade students' class work, assignments, and papers.
  • Initiate, facilitate, and moderate classroom discussions.
  • Respond to customer inquiries or complaints.
  • Schedule guest appointments.
  • Maintain client databases.
  • Maintain wellness- and fitness-related schedules, records, or reports.
  • Develop or coordinate fitness and wellness programs or services.
  • Recommend or approve new program or service offerings to promote wellness and fitness, produce reven
  • Direct or coordinate an organization's financial or budget activities to fund operations, maximize i
  • Confer with board members, organization officials, or staff members to discuss issues, coordinate ac
  • Prepare budgets for approval, including those for funding or implementation of programs.
  • Review financial statements, sales or activity reports, or other performance data to measure product
  • Direct and coordinate activities of businesses or departments concerned with the production, pricing
  • Direct administrative activities directly related to making products or providing services.

Technology

Document management softwareData base user interface and query softwareGraphics or photo imaging softwareElectronic mail softwareHuman resources softwareSpreadsheet softwareOffice suite softwareDesktop publishing softwarePoint of sale POS softwareVideo creation and editing softwareComputer based training softwareCalendar and scheduling softwareWord processing softwareInformation retrieval or search softwareWeb page creation and editing softwareContent workflow softwareEnterprise application integration softwareAccounting softwareCustomer relationship management CRM software

Tools

Adjustable widemouth pliersAdjustable wrenchesBarcode scannersCash registersCredit card processing machinesDesktop computersHammer pliersLaddersLaser facsimile machinesLaser printersMagnetic card readersMoney order terminalsPC magnetic card readersPersonal computersPersonal digital assistants PDACarousel slide projectorsCompact digital camerasCompact disk CD playersComputer data input scannersComputer laser printersComputer projectorsConference telephonesDigital calculatorsDigital video camerasDigital video disk DVD playersHandheld microphonesInteractive whiteboard controllersInteractive whiteboardsLaptop computersElectronic cash registers

Work Values

IndependenceRelationshipsWorking ConditionsSupportAchievementRecognition
Career Pathways

Occupations this program prepares you for

  • First-Line Supervisors of Retail Sales Workers41-1011.00
  • Business Teachers, Postsecondary25-1011.00
  • Spa Managers11-9179.02
  • Fitness and Wellness Coordinators11-9179.01
  • Personal Service Managers, All Other11-9179.00
  • General and Operations Managers11-1021.00
What You'll Learn

Key competencies developed through this program

Auto-populated·from NSX Competency Framework

Mastery: developing (Level 2)(based on Certificate)

  • Customer service interactions — manage greetings, inquiries, and routine complaints independently during a standard retail shift.
  • Sales associate scheduling — assign employees to specific duties and coverage zones based on daily store traffic patterns.
  • Merchandise condition and display — conduct regular floor walks to confirm products are correctly priced, stocked, and functioning as advertised.
  • Sales activity monitoring — track associate performance against daily targets and provide real-time coaching on the retail floor.
  • Difficult and complex sales — instruct staff on handling high-value or sensitive transactions using practiced store scripts and guidelines.
  • Cash reconciliation records — balance receipts, log discrepancies, and submit end-of-shift reports using POS and financial tracking software.
  • Purchase and requisition documentation — maintain accurate records of incoming stock and supply orders within the store's database system.
  • Team coordination — apply scheduling and time-management skills to align staffing levels with peak selling hours in a retail environment.
  • Customer feedback patterns — use social perceptiveness to identify recurring service gaps and report findings to store management.
  • New associate onboarding — demonstrate floor procedures and product knowledge to recently hired sales staff during initial training shifts.

Some details on this page are auto-populated from public workforce data sources: O*NET (opens in new tab), BLS (opens in new tab), College Scorecard (opens in new tab), DOL Training Provider Results (opens in new tab), NSX (opens in new tab). Provided in partnership with LER.me Career Intelligence.

Student Outcomes

Performance metrics for this program

Completion Rate
Not reported
Placement Rate
Not reported