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  1. Programs
  3. Associate in Applied Science - Business Management E-Commerece Spec

Associate in Applied Science - Business Management E-Commerece Spec

Yakima Valley College

Associate's DegreeCIP: 52.0208

Become a contributor for free to openly demonstrate student outcomes, industry alignment & eligibility criteria.

No description available.

Dates

Since Jan 2023

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Program Pathways

Credentials this program stacks toward

No program pathways.

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Program Details

Detailed information about this program

No detailed information available.

Requirements

What you need to earn this credential

No requirements listed.

Financial Aid

Eligible funding programs

No funding information available.

Scholarships

No scholarships listed.

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Locations

Where this program is offered

  • Yakima, Washington

    South 16th Ave. & Nob Hill Blvd., Yakima, Washington, 98907-2520

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Related Programs

Programs related to this one

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Skills & Competencies

Skills developed through this program

Auto-populated·from O*NET via SOC 43-1011.00

Skills

SpeakingActive ListeningCritical ThinkingReading ComprehensionJudgment and Decision MakingComplex Problem SolvingWritingCoordinationMonitoringSocial PerceptivenessService OrientationActive LearningInstructingManagement of Personnel ResourcesSystems AnalysisPersuasion

Knowledge

Administration and ManagementEnglish LanguageCustomer and Personal ServiceComputers and ElectronicsSales and MarketingEducation and TrainingPublic Safety and SecurityAdministrativeCommunications and MediaLaw and GovernmentBuilding and ConstructionMathematics

Abilities

Oral ComprehensionWritten ComprehensionOral ExpressionWritten ExpressionProblem SensitivityDeductive ReasoningInformation OrderingInductive ReasoningSpeech RecognitionSpeech ClarityNear VisionFlexibility of ClosureOriginalityFluency of Ideas

Tasks

  • Supervise the work of office, administrative, or customer service employees to ensure adherence to q
  • Resolve customer complaints or answer customers' questions regarding policies and procedures.
  • Provide employees with guidance in handling difficult or complex problems or in resolving escalated
  • Provide customer service by greeting and assisting customers and responding to customer inquiries an
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in
  • Examine merchandise to ensure that it is correctly priced and displayed and that it functions as adv
  • Assess the nature and level of physical security threats so that the scope of the problem can be det
  • Respond to emergency situations on an on-call basis.
  • Recommend improvements in security systems or procedures.
  • Prepare written reports or presentations on findings and recommendations.
  • Train personnel and vendors in security procedures or use of security equipment.
  • Fill customer orders by packaging sold items and documentation for direct shipping or by transferrin
  • Receive and process payments from customers, using electronic transaction services.
  • Create, manage, or automate orders or invoices, using order management or invoicing software.
  • Develop sustainability project goals, objectives, initiatives, or strategies in collaboration with o
  • Monitor or track sustainability indicators, such as energy usage, natural resource usage, waste gene
  • Assess or propose sustainability initiatives, considering factors such as cost effectiveness, techni
  • Deliver sustainability training to employees.
  • Develop emergency management plans for recovery decision making and communications, continuity of cr
  • Test documented disaster recovery strategies and plans.
  • Develop disaster recovery plans for physical locations with critical assets, such as data centers.
  • Collect fees, commissions, or other payments, according to contract terms.
  • Send samples of clients' work and other promotional material to potential employers to obtain auditi
  • Keep informed of industry trends and deals.

Technology

Document management softwareGraphics or photo imaging softwareOperating system softwareData base user interface and query softwareDesktop publishing softwareWeb page creation and editing softwareHuman resources softwareCustomer relationship management CRM softwarePoint of sale POS softwareVideo creation and editing softwareRisk management data and analysis softwareTransaction security and virus protection softwareAdministration softwareWeb platform development softwareData base management system softwareComputer aided design CAD softwareGeographic information systemBusiness intelligence and data analysis softwareProject management softwareContent workflow softwareEnterprise resource planning ERP softwareSpreadsheet softwareOffice suite software

Tools

10-key calculatorsComputer data input scannersComputer laser printersDesktop computersLaptop computersLaser facsimile machinesLiquid crystal display LCD projectorsMulti-line telephone systemsPersonal computersPhotocopiersPhotocopying equipmentPostal scalesScannersVoice mail systemsAdjustable widemouth pliersAdjustable wrenchesBarcode scannersCash registersCredit card processing machinesHammer pliersLaddersLaser printersMagnetic card readersMoney order terminalsPC magnetic card readersPersonal digital assistants PDAApproach detection systemsAudioconferencing equipmentCard readersClosed circuit television CCTV monitoring systems

Work Values

SupportRelationshipsIndependenceWorking ConditionsAchievementRecognition
Career Pathways

Occupations this program prepares you for

  • First-Line Supervisors of Office and Administrative Support Workers43-1011.00
  • First-Line Supervisors of Retail Sales Workers41-1011.00
  • Security Management Specialists13-1199.07
  • Online Merchants13-1199.06
  • Sustainability Specialists13-1199.05
  • Business Continuity Planners13-1199.04
  • Business Operations Specialists, All Other13-1199.00
What You'll Learn

Key competencies developed through this program

Auto-populated·from NSX Competency Framework

Mastery: developing (Level 2)(based on Associate's Degree)

  • Daily workflow of office and administrative staff — monitor and adjust task assignments to meet deadlines with reduced supervisory oversight.
  • Escalated customer complaints — resolve by applying policy knowledge and interpersonal judgment in a customer-facing administrative environment.
  • Difficult employee performance issues — address through structured one-on-one conversations, identifying root causes and proposing corrective actions.
  • Work quality standards — enforce across the team by reviewing output reports, correcting errors, and providing real-time feedback.
  • Staff scheduling across multiple shifts or roles — prepare and manage using scheduling tools to balance coverage and workload in an office setting.
  • Human resources software — use to track employee performance records, attendance, and training completion in a mid-size administrative unit.
  • Procedural changes or policy updates — communicate clearly to staff through briefings and written notices, ensuring consistent understanding.
  • Interview and selection process for new hires — conduct with growing independence, evaluating candidates against defined role criteria.
  • Coordination of cross-functional administrative tasks — facilitate by liaising with other departments to maintain smooth office operations.
  • Time management practices — model and coach for direct reports to improve team productivity in a deadline-driven administrative environment.

Some details on this page are auto-populated from public workforce data sources: O*NET (opens in new tab), BLS (opens in new tab), College Scorecard (opens in new tab), DOL Training Provider Results (opens in new tab), NSX (opens in new tab). Provided in partnership with LER.me Career Intelligence.

Student Outcomes

Performance metrics for this program

Completion Rate
Not reported
Placement Rate
Not reported